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Dollar Bank · 13 hours ago

Branch Manager I, Chesapeake

Virginia Beach, VA

Full-time

Onsite

Mid, Senior Level

3+ years exp

Dollar Bank is a retail banking institution seeking a Branch Manager I who will participate in a comprehensive retail training program while working toward individual business development and sales objectives. The role involves fostering a high-performing sales and service team and driving business growth through proactive initiatives and community engagement.

BankingFinancial ServicesLendingVenture Capital

Responsibilities

Deliver exceptional service in alignment with the Bank’s Mission, Vision, and Values

Contribute directly to customer growth and retention by utilizing proactive strategies to develop business opportunities and deepen customer relationships

Actively support customer engagement by adhering to the Bank’s service behaviors

Overseeing the team’s service behaviors efforts, promoting products and services, and conducting call nights to follow up on leads

Foster a customer service-oriented team culture, where each member contributes to relationship building and operational integrity

Conduct daily team huddles, monthly team meetings, and individual coaching sessions to provide performance feedback

Represent the Bank professionally within the community, actively sourcing new relationships through involvement in local businesses, organizations, and charitable events

Consistently achieve all established customer service goals and targets

Make sound, balanced decisions that prioritize risk management, profitability, and customer satisfaction in each transaction

Arithmetic skills to count money accurately

Computer literacy to access account information and process transactions

Develop a thorough knowledge of Bank products and guidelines by attending the required classes

Maintain a professional appearance and conduct yourself in a professional manner at all times

Maintain the highest level of professional integrity and ethics

All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing, and monitoring the risk they encounter daily as required by Dollar Bank’s risk management program

Qualification

Retail management experienceCoaching skillsSales goals achievementRetail banking experienceBusiness developmentCustomer service orientationCommunity engagementComputer literacyProfessional integrityTeam leadership

Required

Bachelor's Degree with three years of solid management experience in a retail environment including managing a staff, coaching, and meeting sales goals

High School Diploma/GED with seven years of solid management experience in a retail environment including managing a staff, coaching, and meeting sales goals

High School Diploma/GED with three years of retail banking experience as a Branch Manager

Ability to travel as needed to training

A valid driver's license and access to a reliable vehicle is required

Candidates being considered will be subject to additional background checks as required by the Office of the Comptroller of the Currency