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AmeriVet Veterinary Partners · 23 hours ago

Customer Service Representative

Oklahoma City, OK

Full-time

Onsite

Entry Level

1+ years exp

AmeriVet Veterinary Partners is a company focused on providing quality care for pets and supporting their owners. They are seeking a Customer Service Representative to manage client communications, appointments, and provide support throughout the client experience.

Financial ServicesHealth Care

Responsibilities

Prioritize and manage appointments across multiple platforms (phone, apps, online portals)

Conduct outbound calls to re-engage lapsed clients, remind clients of upcoming appointments, and encourage compliance with their pets’ care

Use digital tools like two-way messaging, email, and client apps for effective client communication

Provide empathetic, professional support in all client interactions, including emergencies

Triage a multi-line phone system to manage client inquiries, schedule appointments, and process refills

Oversee the lobby and facilitate an efficient check-in and check-out process, prioritizing appointments based on the needs of clients and their pets

Facilitate clear communication between the medical team and clients regarding the care of their pets

Maintain accurate and updated client and pet records in any electronic or paper systems

Collect and process payments, manage financial transactions, and ensure accurate end-of-day reporting

Provide clients with information about their pets’ care, including wellness needs, treatment plans, and seasonal health topics that align with practice focuses

Discuss available financing options to help clients make informed decisions about their pets’ care

Support clients with pharmacy services, including online autoship enrollments and managing external pharmacy requests, to streamline their experience and encourage compliance