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Cal Coast Credit Union · 18 hours ago

Teller I,II,III (El Cajon)

El Cajon, CA

Full-time

Onsite

Entry, Mid, Senior Level

$19/hr - $21.05/hr

California Coast Credit Union is committed to promoting financial prosperity and delivering exceptional service to its members. The Teller position is responsible for processing member transactions, addressing member requests, and referring financial products and services while ensuring compliance with policies and procedures.

BankingFinancial ServicesLending

Responsibilities

Processes member transactions. Performs account file maintenance and handles member issues

Identifies cross-selling opportunities, referring members to Personal Financial Representatives

Meets/exceeds established monthly/annual sales and service goals

Maintains a thorough knowledge of all products and services, policies and procedures

Follows quality service standards to ensure exceptional quality service is provided

Ensures compliance with daily cash drawer balancing and limits

Identifies questionable or suspicious transaction activity, reporting it to management in order to protect the credit union from potential losses. Performs necessary steps to ensure BSA/AML compliance to reduce risk to the credit union

May serve as back-up to Personal Financial Assistant

Assists with branch balancing, opening and closing procedures, scanning checks, night depository processing, ATM processes, certifications and other side jobs as assigned

Shared Branches - Knowledgeable on all FSCC Policies and Procedures that are unique to a Service Center environment. This includes transaction processing and limitations, hold requirements, service standards and restrictions, and boundaries for promoting products and service to guest-members

Performs other relevant duties as required

Qualification

Sales experienceMember serviceCash handlingMicrosoft WindowsCommunication skillsAttention to detailEmotional intelligenceProblem-solving

Required

A high school diploma or equivalent is desired

Excellent communication skills; sound judgment and attention to detail

Ability to appear for work on time, follow directions from a supervisor, interact effectively with coworkers, understand and follow policies and procedures, and accept constructive criticism

Ability to operate standard business machines such as computer, printer, fax, copier and telephonic devices

Ability to tolerate long periods of standing with occasional walking/sitting

Ability to use keyboard, mouse and other peripherals