DKKD Staffing · 3 days ago
Deskside Support Technician - Camarillo, CA - 100% onsite - Must Be US Citizen NO C2C
Camarillo, CA
Contract
Onsite
Mid Level
$30/hr - $30/hr
3+ years expDKKD Staffing is seeking an IT Technical Support Technician for an on-site role in Camarillo, CA. The position involves providing client IT support, installing hardware/software, and managing break-fix of hardware/software while ensuring efficient resolution of support tickets.
RecruitingService IndustryStaffing Agency
No H1B
U.S. Citizen OnlyHiring Manager
Diane "Di" Krehbiel - Delson
Responsibilities
Provide client IT support to (Camarillo, Ca and possibly Thousand Oaks, Hawthorne, Torrance, El Segundo, CA as needed)
Install hardware/software, perform hardware refreshes, and manage break-fix of hardware/software
Receive detailed instructions on new deskside tasks and/or projects, little to no guidance on routine tasks. Contributions generally require high attention to detail and can have impact on the organization
Respond to all tickets assigned to the site’s deskside support group and resolve issues efficiently and effectively
Research and utilize necessary resources to troubleshoot new problems while escalating those unable to be resolved
Record and track interactions with end-users and related activities in the service desk tool
Create Knowledge Base articles as repetitive issues arise
Provide site IT support encompassing
PC configuration and troubleshooting – OS, hardware, and software
PC maintenance/preventative maintenance
PC replacement (tech refresh)
Network cabling activities, where applicable
Printer installation, networking, configuration and troubleshooting
New user setup on Active Directory network
Support for client applications
Troubleshooting phone issues that Service Desk cannot resolve and escalates to local support
Support for peripherals such as monitors, scanners, external hard disks, USB devices, keyboards, mice, etc
Maintain department loaner equipment and administer checkout process
Review and record daily event logs
Call software and hardware vendors to request service regarding defective products
Support equipment used in conference rooms and auditorium
Provide IT support for all local systems/applications
Perform project work as directed by LA Regional Team
Be an essential part of the LA Region IT Team supporting multiple sites
Work closely with local site and with other team members using approved tools and reporting mechanisms to ensure that we follow the policies and procedures that have been put into place to ensure a safe, secure, updated computing environment
Qualification
Required
US Citizen (Government company - NO DUAL CITIZENSHIPS ALLOWED)
100% onsite
Location: Camarillo, CA 93010 preferred (might be open to other locations noted below for home base)
Clean CDL to drive to another location as needed. Mileage covered
Hourly Pay Rate: $30hr non-exempt
Not currently working/ avail immediately and open to 3 months plus and hopefully be converted to a full-time employee
How many years of experience and how recent is your experience (deskside support, Windows 11, O365, adding machine to domain, setting up users, reimage machines using Dell image assist)
Upbeat, positive, proactive personality dealing with different levels of people and great at documentation
High School diploma or equivalent required and at least 5 years of experience in an Information Technology service & support role; or equivalent combination of education and experience
Clearly conveys and receives messages to meet the needs of all. This involves listening, interpreting and delivering verbal, non-verbal, written and electronic message
Displays communication that is professional, confident, courteous and concise
Ability to perform basic addition, subtraction, multiplication and division
Solves routine and varied problems of minor to moderate complexity following detailed instructions, established procedures and processes
Detailed knowledge and intermediate understanding of the following technologies: Windows 10, Active Directory, Microsoft Office 2016, 365 (including Outlook, Teams, etc.), Current hardware
Ability to learn and adapt to new technologies
Preferred
Associate degree (A.S.) from two-year college or technical school in a related field or Information Technology certifications preferred and 3 years' experience in an Information Technology service & support role
Working towards additional degrees & certs
Company
DKKD Staffing
DKKD Staffing specializes in management, technology, staffing, and recruiting.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase