Apply on Employer Site

BMG Money · 10 hours ago

Analytics Manager, Collection

Miami, FL

Full-time

Hybrid

Senior Level

5+ years exp

BMG Money is dedicated to providing affordable and responsible credit for underserved consumers. They are seeking a hands-on Collections Analytics Manager to deliver insights that shape collections strategies and performance, applying advanced analytics to optimize customer engagement and improve recoveries.

FinanceFinancial ServicesPersonal Finance

Responsibilities

Develop and maintain risk-based segmentation and severity models to inform treatment paths across delinquency stages

Build and refine intent-to-pay and willingness-to-pay models, including hardship-program candidate scoring

Partner with data engineering to ensure segmentation logic is robust and production-ready

Measure and forecast response rates by contact channel (SMS, email, IVR, live agent, etc.)

Provide guidance on optimal contact strategies and champion data-driven tests to improve engagement

Analyze delinquency, roll, and recovery trends; identify operational drivers behind performance changes

Evaluate effectiveness of programs (payment plans, settlements, hardship) on customer cure and roll-back rates

Provide agent-level performance intelligence, linking behaviors to outcomes

Build dashboards and scorecards that track KPIs across early-, mid-, and late-stage collections

Synthesize data into clear insights, crafting structured narratives that help leaders understand "what's happening, why, and what to do next."

Present findings in concise, business-focused terms that inspire action

Produce volume and recovery forecasts, stress-test scenarios, and recommend course corrections to improve efficiency and results

Support post charge-off modeling to estimate payment potential

Work with leaders in Collections, Risk, Compliance, and Product to frame problems, scope analyses, and implement findings

Serve as a trusted thought partner who can bridge analytics and operational strategy

Qualification

SQLPythonBI toolsCollections experienceData storytellingCritical thinkingWritten communicationOral communication

Required

5+ years of experience in analytics, strategy, or quantitative operations roles; experience in collections or credit risk strongly preferred (full credit spectrum)

Proficiency in SQL and Python (or R) for data querying, modeling, and statistical analysis

Advanced skills with BI tools (Tableau, Power BI, Looker) for reporting and visualization

Demonstrated ability to organize complex information, apply structured problem-solving, and communicate insights through clear, persuasive stories

Solid understanding of delinquency, roll rates, recoveries, and operational levers that influence collections outcomes

Strong critical thinking and written/oral communication skills

Comfortable managing multiple priorities independently in a fast-paced environment