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UPS · 11 hours ago

Customer Success Account Manager- Select (Green Bay, WI)

Elm Grove, WI

Full-time

Onsite

Mid Level

3+ years exp

UPS is a Fortune Global 500 organization that offers innovative opportunities and a rewarding culture. They are seeking a Premier Customer Success Supervisor to oversee relationships with Premier customers, ensuring satisfaction, driving product adoption, and supporting clients in achieving their business objectives.

LogisticsMessagingTransportation

No H1B

U.S. Citizen Only

Responsibilities

Serve as the primary point of contact and advocate for designated accounts

Coordinate with sales, support teams, UPS operations, and Care & Service Control to deliver supply chain solutions and resolve critical issues

Proactively engage existing customers to identify and mitigate risks to ensure customer satisfaction and retention and prevent churn

Conduct frequent business reviews, either in-person or virtually, to provide insights and recommendations to enhance the customer experience

Assess the customers business objectives, challenges, and success metrics to ensure UPS alignment to customer needs

Develop and execute tailored success plans, driving adoption and maximizing ROI

Create strategies for upselling / cross-selling opportunities to drive account growth

Regularly create QBRs/QVPs for customers

Monitor customer mix and performance metrics to support balanced retention efforts

Update UPS DRIVE with retention data and plan next steps for churn prevention / growth

Stay informed on the customer’s industry trends to provide strategic guidance through UPS offerings

Qualification

Customer relationship managementProblem-solvingCommunication skillsCustomer success experienceAccount managementStrategic engagementBusiness reviewsUpselling strategiesAnalytics/reportingBachelor’s degree

Required

Demonstrated capability to manage high-value accounts with a customer-centric approach

Exceptional problem-solving skills

Outstanding communication skills across various platforms

3-to 5 years in customer success, account management, or other customer-facing roles

Proven ability to balance proactive customer engagement and process efficiency

Growing expertise in medium/large customer relationship management

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer