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CallTower · 13 hours ago

Billing Analyst

Rochester, NY

Full-time

Onsite

Mid Level

$60K/yr - $69K/yr

3+ years exp

CallTower is seeking a Billing Analyst responsible for the daily maintenance of the billing system and ensuring accurate billing processes. The role involves working closely with the Billing Manager to maintain the Billing System and provide support to clients during billing disputes.

CollaborationMessagingTelecommunications

Responsibilities

Daily Maintenance of the Billing System

Assist in monthly bill closes

Process onboarding orders and ensure accuracy of syncing data from CT systems to billing system; apply manual charges as necessary

Refine and improve the onboarding process in SalesForce and billing system

Process MACDs; apply manual charges as required

Process catalog service conversions to migrate customers between product sets and/or product catalog versions; ensure that pricing and products are accurate and billing correctly, engaging other department resources as necessary

Process offboarding/location billing account terminations

Process contract renewals and apply updated charges in billing system as directed by inside sales; maintain updated contract term details in Salesforce

Engage DEV to implement Customer Pricing Override entries to correct syncing/quoting issues

Attend cross functional meetings as needed

Provide project based or ad-hoc reporting as required

Assist with provisioning and billing system integration projects

Assist with billing vendor relationship

Assist with process documentation

Assist in resolving customer disputes and issues, focused on providing the best possible experience for the customer balanced against CallTower’s financial health

Ensure efficiency and effectiveness of billing processes and system operation

Engage billing system vendor to escalate and resolve system issues

Be able to approach workload in a self-directed manner, working independently and in a collaborative nature

Provide billing system navigational, informational or interpretive assistance to outside departments

Analyze monthly billing procedures and update accordingly

Back up billing manager as needed

Qualification

Billing system maintenanceBilling processes knowledgeMicrosoft Excel proficiency3+ years billing experienceDetail orientedTime managementCommunicationCollaboration skillsProblem solving

Required

Bachelor's degree or additional relevant experience required

3+ years of experience in billing

Ability to maintain and update billing system and billing processes

Intuitive, proactive, collaborative, ambitious, creative problem solver, analytical, versatile, and “thrives under pressure” are words that describe you

Must be self-motivated with strong time management skills

Detail oriented with computational accuracy and character strength

Excellent written and verbal communication, demonstrates active listening and comprehension skills

Comfortable in the dynamic atmosphere of a highly technically focused organization with a rapidly expanding and changing customer base

Strong individual contributor with exceptional organizational and communications skills

Strong collaboration skills and ability to work across all departments

Ownership mentality of role and projects

Track record in successfully meeting deadlines while handling multiple projects

Proficiency in Microsoft Excel including use of pivot, v-lookup tables