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UG2 · 9 hours ago

Account Manager

Durham, NC

Full-time

Onsite

Senior Level, Lead/Staff

10+ years exp

UG2 is a facility services company founded in 2012 and headquartered in Boston, Massachusetts. The Account Manager will oversee all aspects of facility operations, maintenance, and engineering services, ensuring the reliability and safety of building systems while leading cross-functional teams.

Facilities Support ServicesFacility ManagementJanitorial ServiceService Industry

Responsibilities

Lead and mentor a team of engineers, maintenance technicians, and support staff to ensure high performance and professional development

Develop and implement standard operating procedures (SOPs) for facility operations and maintenance

Establish and monitor key performance indicators (KPIs) to ensure operational excellence

Oversee the operation, maintenance, and repair of all building systems, including HVAC, electrical, plumbing, BAS systems, life safety, and laboratory systems

Implement and manage preventive and predictive maintenance programs to minimize downtime and extend the life of equipment

Ensure compliance with all local, state, and federal regulations, including OSHA, EPA, and building codes

Provide technical leadership for central utility plants, critical building systems, and infrastructure supporting life sciences operations

Advise on capital planning, lifecycle management, and operational readiness for new or renovated facilities

Review and approve technical documentation, including SOPs, P&IDs, and engineering procedures

Develop and manage small capital projects, renovations, and upgrades to building systems, ensuring they are completed on time, within budget, and to the highest standards

Collaborate with property management, tenants, and other stakeholders to align project goals and objectives

Develop and manage the annual operating and capital budgets for engineering and maintenance activities

Track expenses and identify cost-saving opportunities without compromising service quality

Suggest, select, negotiate, and manage contracts with vendors and service providers to ensure quality work and timely delivery

Evaluate vendor performance regularly and maintain strong relationships with key suppliers

Ensure that all building systems comply with safety and environmental regulations

Develop and implement emergency response plans and ensure that the facility is prepared for any potential incidents

Stay up to date with the latest industry trends, technologies, and best practices

Identify and implement innovative solutions to improve efficiency, sustainability, and overall facility performance

Qualification

Facilities ManagementBuilding Systems KnowledgeProject ManagementPreventive MaintenanceCMMS ProficiencyLeadership SkillsCommunication SkillsCritical ThinkingInterpersonal Skills

Required

Bachelor's degree in engineering, Facilities Management, or a related field

A minimum of 10-years of experience in facilities management, with at least 5 years in a leadership role within a life science, medical, pharmaceutical, or research facility

In-depth knowledge of building systems, including utility, HVAC, electrical, plumbing, BMS, life safety, and laboratory infrastructure

Proven experience with preventive and predictive maintenance programs, energy management, and sustainability initiatives

Strong project management skills, with the ability to manage multiple projects simultaneously

Critical thinking as part of a team in a research environment

Excellent communication, leadership, and interpersonal skills

Proficiency in CMMS (Computerized Maintenance Management System) and other relevant software

Ability to work in a fast-paced environment and respond to emergencies outside of regular business hours

The role requires the ability to lift up to 50 pounds, climb ladders, work in tight spaces, and perform physical labor related to maintenance and repair

The noise level in the work environment is usually moderate to loud

Possible frequent exposure to moving mechanical parts and risk of electrical shock

Occasional exposure to wet and/or humid conditions; high, precarious places and outside weather conditions

Availability to respond to after-hours emergencies as necessary

Preferred

Advanced degree or professional certifications (e.g., PE, CFM, CHFM, LEED AP)

A minimum of 10-years of experience in facilities management, with at least 5 years in a leadership role within a life science, medical, pharmaceutical, or research facility