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UNC Health · 8 hours ago

Quality & Organizational Excellence Leader

Chapel Hill, NC

Full-time

Hybrid

Mid Level

$33.04/hr - $47.50/hr

3+ years exp

UNC Health is an inclusive organization with over 40,000 teammates dedicated to improving health and well-being in their communities. The Quality & Organizational Excellence Leader will lead cross-functional quality and process improvement initiatives, mentor staff, and influence leaders while managing complex improvement projects.

Addiction TreatmentHealth CareHealth DiagnosticsHospitalNon ProfitWellness

Responsibilities

Provides quality and organizational excellence by leading cross-functional quality and process improvement initiatives. Serves as mentor to specialists and analysts. Influences leaders and leads complex improvement projects. May supervise specialists, analysts or administrative support staff

Customer Service-Facilitator or negotiator that can assist in areas of disagreement. Ability to step into a ?bad? situation and change the direction by emphasizing empathy and willingness to do the ?right thing? Able to get people to look at things objectively and pick the best solution for the system

Measurement & Analysis-Identifies and drives analytic needs for improvement projects/initiatives. Supports leaders in development of problem charter and selection of best approach to solve a particular problem. Mastery of basic statistical concepts, tools and techniques and working knowledge of advanced topics (e.g., linear regression, logistic regression, DOE, etc.). Teaches/mentors others on basic topics and able to assist others with advanced topics

Problem Solving & Implementation-Makes decisions based on analyses and data. Challenges leaders and their current processes when improvement is needed. Develops interventions and initiatives based on data. Able to resolve conflicts across multiple depts. Able to sell concepts to other depts/divisions. Strives to implement solutions that span multiple depts/divisions. Identifies methods for solving problems which eliminate steps, speeds processes, and reduces complexity

Project Management-Influences and gains commitment from all members of project team. Able to identify resources necessary to meet project needs (budget, personnel, and leadership). Able to obtain and maintain executive support for project through communication and leadership. Acts as a consultant or mentor to other groups interested in implementing similar solutions. Key participant in ?executive? committees. Leads complex improvement projects

Tools, Methodologies & Technologies-Leads/manages/Mentors specialist and analyst regarding tools, methodologies and technologies. Provides cross-functional, cross-business, cross area work

Qualification

Quality ImprovementData AnalysisProject ManagementStatistical ConceptsCustomer ServiceMentoringProblem Solving

Required

Bachelor's degree in an appropriate discipline

If a Bachelor's degree: Three (3) years of experience in quality team facilitation, project management, process improvement or quality data analysis role. Clinical Experience associated with leading quality improvement efforts may be assessed as equivalent to direct quality improvement experience both in determining minimum requirements, as well as level of experience

If a Master's degree: One (1) year of experience in quality team facilitation, project management, process improvement or quality data analysis role. Clinical Experience associated with leading quality improvement efforts may be assessed as equivalent to direct quality improvement experience both in determining minimum requirements, as well as level of experience