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Equity Bank · 17 hours ago

Bank Manager - Garden City, KS

Garden City, KS

Full-time

Onsite

Mid, Senior Level

1+ years exp

Equity Bank is a full-service community bank based in Wichita, Kansas, seeking a Bank Manager for their Garden City location. The role involves managing retail banking operations, leading a team, and ensuring exceptional customer service while adhering to compliance regulations.

BankingFinanceFinancial Services

Responsibilities

Grow the Retail Bank Net Income and Image in Community

Achieve budgeted retail banking targets for growth of deposits consumer loans and generation of non-interest income

Control bank expenses as appropriate

Demonstrate operational soundness to minimize risk exposure and to maintain quality production

Implement retail operating procedures and protocols

Proactively make referrals to bank partners that result in additional revenue to the bank

Participate in community groups or events to promote the bank’s image

Lead and Manage the Performance of the Retail Bank Team

Conduct sales management routines including daily skills coaching, weekly team meetings, monthly employee check-ins, and quarterly results coaching

Provide on-site leadership and motivation as well as direct the work of retail bank employees

Guide employee matters including hiring, compensation, work schedule, promotion and discipline

Train and develop retail bank team for their current and future role

Provide periodic individual performance objectives, goals, coaching, feedback, and evaluation

Ensure Consistent Delivery of a Superior Customer Experience

Demonstrate excellent customer service skills and ensure same by retail bank team

Create a welcoming, engaging, and professional environment for clients and your team to experience

Proactively resolve client issues and ensure follow-through by bank team

Proactively match bank products and services to client needs and ensure same by bank team

Make periodic visits to small business clients to assess needs, to confirm satisfaction, or to promote additional services

Demonstrate Compliance with Applicable Laws and Regulations

Understand and follow applicable laws and regulations for your job responsibilities, including but not limited to Equity Bank Business Ethics and Conduct policy, Bank Secrecy Act, Anti-Money Laundering, Information Security, Suspicious Activity Reporting requirements, policies, and procedures

Follow deposit account opening procedures and internal suspicious activity referral requirements and processes, as appropriate for this position

Actively work with clients to understand each client’s normal account activity, as appropriate for this position

Complete periodic compliance training

Ensure adherence to aforementioned points by bank team

Regular and Reliable Attendance

Qualification

Customer ServiceSales ExperienceSupervisory ExperienceBanking ExperienceCommunication SkillsComputer ProficiencyTeam CollaborationAttention to DetailConfidentiality