WM India · 10 hours ago
Next Day Router
Lombard, IL, United States
Full-time
Hybrid
New Grad, Entry Level
$21/hr - $22/hr
0+ years expWM India is a company focused on waste management solutions, and they are seeking a Next Day Router to assist with problem resolution for drivers and optimize routing for service orders. The role involves dispatching drivers, managing service issues, and ensuring timely service delivery.
Information Technology & Services
Responsibilities
Dispatches drivers to calls as they are received, using information on customer needs, drivers’ locations and loads, and daily factors to balance cost and customer satisfaction
Works with sites and the service department to optimize routes based on needs of the customer
Determines the daily level of driver staffing to provide best mix of responsiveness and productivity
Assigns routes and service tickets to appropriate drivers throughout the day and for the next day; manages and determines route actions and assuring route completion
Handles fields incoming calls and e-mails from customer service and sales department; manages requests for all pick-up or delivery on any container movement within the Market area
Initiates communication to customers while drivers are on-site/location, resolving pick-up and other issues delaying the service
Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues
Ensures same-day service on missed pick-ups by managing the routing for all routes and tracking Driver movement in the field
Qualification
Required
High School Diploma or G.E.D
6 months of relevant work experience working in a team setting, with the ability to communicate to several areas effectively
Multi-tasking in a fast-paced work environment with excellent organizational skills
Computer skills with ability to handle multiple programs and systems
Must be able to communicate effectively and professionally via e-mail, telephone, and 2-way devices
Must have the desire and ability to learn Waste Management proprietary software applications
Preferred
Strong Communication and Computer Skills Preferred!
Dispatch/Router/Logistics a Plus!
Benefits
Medical
Dental
Vision
Life Insurance
Short-Term Disability
Stock Purchase Plan
Company match on 401K
Paid Vacation
Holidays
Personal Days
Company
WM India
WM India, established in 2013, is the Global Capability Center of WM—North America’s leading environmental services company.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase