Epiq · 10 hours ago
Client Services Project Coordinator
Greater Phoenix Area
Full-time
Onsite
Entry, Mid LevelEpiq is a company where employees are passionate about their work. The Client Services Project Coordinator will be responsible for managing client deliverables, ensuring satisfaction, and overseeing project execution while maintaining quality control on electronic data.
Document ManagementEdiscoveryInformation TechnologyLegalLegal Tech
Responsibilities
Serve as a high-level liaison with key client representatives with the goal of owning the total service delivery relationship
Ensure overall satisfaction through the coordination and execution of all client deliverables
Provide substantive oversight to client-specific projects, managed on a day-to-day basis by Production Team
Creates project plan by identifying tasks to be performed, resources needed to accomplish the goals within set deadlines, schedule of events and specification for deliverables
Ensure that client and project requirements are being met by meeting on a regular basis with project teams
Provide team leadership to professionally develop and motivate staff members to allow them to assume additional responsibilities and grow within the team
Instill confidence with clients through proactive communication while serving as the point of escalation when necessary
Evaluate subcontractors and make strategic recommendations to best suit to clients’ needs and expectations
Consult with clients throughout all stages of the litigation lifecycle by helping them to plan, organize, digitize and present their cases in a cost effective and timely manner
Manage and support a wide range of electronic discovery projects covering the entire EDRM spectrum, from general technology consultation and large scale processing to culling and high-pressure, fast-paced document review and production engagements
Advise case teams on database design and workflow while offering tailored solutions based on best practices and project details
Oversee support staff and training, track deadlines, verify client specifications, QC and create deliverables for clients
Performs QA on processed data to verify there are no collection gaps and processing instructions were enforced
Creates and maintains detailed case documentation to record case details, critical actions and decisions
Effectively coordinates support staff, managers, outside and opposing counsel and successfully conveys highly technical concepts to users of all experience levels
Ensuring to have timely communication from project initiation to closure with the client which includes project scope, pricing, turnaround, final deliverables, MIS & reporting’s. Also, conducting client satisfaction surveys/ KPIs at the closure of the project
Qualification
Required
Good communication (verbal and written) skills
Experience with MS Office and basic image and text files
Superior organizational skills and be capable of handling several projects in various stages
Ability to multi-task, maintain composure under pressure and meet deadlines
Must be able to work in an ever changing fast-paced work environment
Be engaged and enthusiastic about work and learning
Must be flexible and be available to work some evening and weekend shifts
BCA, MCA
Knowledge of basic programming
Preferred
NUIX, SQL, Relativity, LAW or IPRO is a strong plus
Company
Epiq
Epiq Systems provides legal process outsourcing (LPO) services in the United States and internationally.
Founded in 1988
5001-10000 employees
H1B Sponsorship
Epiq has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (1)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
unknown2016-07-27Post Ipo Equity
2016-07-27Acquired
1997-02-04IPO
Leadership Team
David Dobson
Chief Executive Officer
Brad Scott
President and Chief Operating Officer
Recent News
globallegalchronicle.com
2025-11-15
Epiq Systems Inc
2025-11-10
Company data provided by crunchbase