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Burrtec Waste · 13 hours ago

Regional Customer Service Manager

Bakersfield, CA, US

Full-time

Onsite

Mid, Senior Level

$120K/yr - $135K/yr

Burrtec Waste is a well-established refuse and recycling collection company serving Southern California. They are seeking a Regional Customer Service Manager responsible for managing the Billing Department and Customer Service, ensuring high levels of customer satisfaction, and overseeing departmental performance and compliance.

ConstructionRecyclingResidential

Responsibilities

Maintain close contact with Customer Service Managers to ensure they resolve customer issues in a timely, accurate and professional manner, and provide the highest level of customer satisfaction possible

Oversee the work of Customer Service Managers to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems

Ensure all escalated customer service complaints are handled and resolved by Customer Service Manager in accordance with company policies and procedures

Implement departmental policies, procedures, and service standards

Evaluate departmental performance and conformance to regulations, and make appropriate recommendations

Oversee the Recruiting, interviewing, and selection of Customer Service Representatives and Billing Departments personnel

Responsible for overseeing the timely submission of annual tax roll billing for multiple cities to the corresponding County agencies. Includes reconciliation of tax roll submission and follow up changes to direct billed accounts after annual submission

Ensure compliance of billing schedules

Supervision of Billing Department personnel

Coordinate requests from other departments for the Billing department

Ensure timely communication of rate increases to our Customers, and to the Billing and Customer Service Department

Other duties as necessary or assigned

Qualification

Customer service managementSupervisory experienceBasic accounting principlesOrganizational skillsDecision makingCustomer service skillsProblem solvingCommunication skillsMotivational skills