Waste Pro USA · 9 hours ago
Bilingual Customer Service Representative - Tallahassee
Midway, FL
Full-time
Onsite
New Grad, Entry LevelWaste Pro USA is a company focused on providing exceptional customer service in the waste management industry. They are seeking a Bilingual Customer Service Representative to handle customer calls, resolve issues, and support overall call center objectives while ensuring high levels of customer satisfaction.
Information Technology
Responsibilities
Answers incoming calls
Assists existing commercial and residential customers in resolving issues
Provides service quotes for new customers
Establishes customer accounts by negotiating and documenting service type, pricing, billing, and other required information. Communicates concise and accurate information
Provides customer retention by providing high level customer service and offering alternatives to cancellation request
Averages answering approximately 100 inbound calls per day
Averages answering calls in fewer than 12 seconds
Establishes understanding of customer needs, issues, and requests
Identifies opportunities to cross sell additional products and services. (Lock bars, casters, gate fees, etc.)
Interacts with customers and Waste Pro employees to determine service, resolve complaints, and escalates the more complex issues to the appropriate level
Serves as the customer's advocate by solving problems on the customer's behalf and by engaging the right department and people within Waste Pro
Supports other service lines when required
Uses Tower system to gather information, provides information, and/or update customer records
Completes cross training with other departments to include Operations, Sales, and Billing
Strives to meet or exceed service and operational goals established for the call center to include productivity, quality, and timeliness
Employees in this job classification must attend and participate in corporation sponsored training courses as assigned
Employees in this job classification are responsible for keeping up to date on current technology, as job appropriate, being used by Waste Pro
Any additional job duties that may be assigned by the Supervisor
Qualification
Required
Bilingual in English and Spanish
Ability to answer incoming calls
Ability to assist existing commercial and residential customers in resolving issues
Ability to provide service quotes for new customers
Ability to establish customer accounts by negotiating and documenting service type, pricing, billing, and other required information
Ability to provide customer retention by providing high level customer service and offering alternatives to cancellation requests
Ability to average answering approximately 100 inbound calls per day
Ability to average answering calls in fewer than 12 seconds
Ability to establish understanding of customer needs, issues, and requests
Ability to identify opportunities to cross sell additional products and services
Ability to interact with customers and Waste Pro employees to determine service, resolve complaints, and escalate more complex issues
Ability to serve as the customer's advocate by solving problems on the customer's behalf
Ability to support other service lines when required
Ability to use Tower system to gather information, provide information, and/or update customer records
Ability to complete cross training with other departments to include Operations, Sales, and Billing
Ability to strive to meet or exceed service and operational goals established for the call center
Company
Waste Pro USA
Waste Pro company owned solid waste collection, recycling, processing and disposal companies.
Founded in 2001
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$1.67B2025-11-13Debt Financing· $200M
2025-01-21Debt Financing· $850M
2023-06-22Debt Financing· $120M
Leadership Team
John Jennings
Founder ,CEO & Chairman
Sean Jennings
Chief Executive Officer
Recent News
New Orleans CityBusiness
2025-06-03
Company data provided by crunchbase