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Civic Federal Credit Union · 11 hours ago

VP, Cards and Payments

Raleigh,NC,US

Full-time

Onsite

Senior Level, Lead/Staff

10+ years exp

Civic Federal Credit Union is committed to the success and well-being of its employees and community. The VP, Cards and Payments will lead the Cards and Payments team, ensuring exceptional service delivery and operational efficiency while overseeing credit union card programs and compliance.

BankingCredit CardsFinancial Services

Responsibilities

Develop and execute the strategic vision for the Cards and Payments team in alignment with the credit union’s goals

Identify and implement innovative solutions to enhance card product offerings and the member experience

Lead the day-to-day efforts of the Cards and Payments team, including debit, credit and ATM cards; cards and payments fraud prevention; cash withdrawal and deposit solutions; and ATM solutions, along with any new card or payments products that are added to the portfolio, ensuring high levels of efficiency, accuracy and member satisfaction

Lead, mentor and develop a high-performing Cards and Payments team

Foster a collaborative and member-focused culture within the department

Identify training and development needs to enhance team skills and knowledge

Manage the lifecycle of all card and other products, from issuance to account closure, including fraud resolution and dispute resolution

Implement and maintain robust risk management practices and to protect against fraud and ensure data security

Ensure compliance with card operating rules established by card networks and payment processors and implement processes to stay updated with any change

Oversee financial and regulatory compliance for the Cards and Payments function

Serve as the primary liaison for the credit union to operations-related vendors, including card processing companies, ATM networks, and plastic card providers, among others

Responsible for vendor performance oversight

Negotiate contracts and service level agreements to ensure optimal terms and performance

Oversee development and maintenance of Cards and Payments procedures, and adherence to those procedure by the Cards and Payments team

Responsible for ensuring business continuity requirements are met for the Cards and Payments function

Display integrity, self-awareness, courage, and respect for staff while ensuring learning agility and flexibility communicating and delegating effectively

Work effectively, collaboratively, and creatively in a team-oriented environment both internally and externally

Take ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve

Qualification

Financial services experiencePayments industry knowledgeCard industry regulationsManagement experienceStrategic thinkingService orientationAnalytical skillsFinancial productsCard management systemsInterpersonal communicationProblem-solving skillsTeam management

Required

Minimum 10 – 12 years' experience in financial services, payments or card products, including 4 – 6 years' experience supporting Cards and Payments initiatives

4 - 6 years of management experience

Strong understanding of card industry regulations, trends, and best practices

Familiarity with card operating rules and the ability to ensure compliance with these regulations

Strong interpersonal communications skills, with experience in addressing all levels of leadership

Must possess a strong service orientation

Strategic thinking and strong analytical and problem-solving skills

Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc

Ability to lift a minimum of 25 lbs. (file boxes, computer)

Travel required on occasion