IT Infrastructure and Operations Level 3 jobs in United States
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Jobs via Dice ยท 9 hours ago

IT Infrastructure and Operations Level 3

positionWaltham, MA
timeFull-time
remoteOnsite
seniorityMid Level
money$55/hr - $55/hr

Dice is the leading career destination for tech experts at every stage of their careers. Our client, ITECS, is seeking an IT Infrastructure and Operations Level 3 specialist to support, maintain, and enhance laboratory IT systems and services. The role involves collaboration with various stakeholders to ensure reliable laboratory operations and compliance with business requirements.

Computer Software

Responsibilities

Provide Level 3 technical support and operational management for laboratory IT infrastructure and applications
Troubleshoot and resolve complex technical issues related to lab systems, hardware, and software
Collaborate with scientists, facilities, and IT teams to deliver and implement new laboratory systems and upgrades
Maintain and update the Inventory/CMDB for all lab IT assets
Work closely with vendors and remote support teams to ensure high availability and performance of lab solutions
Identify and implement process improvements and automation opportunities
Ensure compliance with IT service delivery standards and business requirements

Qualification

Level 3 IT supportOperating Systems deploymentWindows 11Bash scriptingPowerShell scriptingTechnical troubleshootingVendor managementIT service deliveryPharmaceutical industry experienceLaboratory applications familiarityTicketing systems experience

Required

Deploy & Upgrade Operating Systems (OS)
Support. Infrastructure (general infrastructure support experience)
Windows 11
Bash scripting
PowerShell scripting
Proven experience in Level 3 IT infrastructure and operations support
Strong background in technical troubleshooting and problem resolution
Experience with IT service delivery and vendor management
Bachelor's degree in IT, Computer Science, or related field, or equivalent experience
Experience in the Pharmaceutical or Healthcare industry in IT environments
Familiarity with laboratory or medical applications and hardware
1st/2nd Line support experience
Experience with ticketing systems, CMDB, and Incident/Request management software

Company

Jobs via Dice

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