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Abrigo · 11 hours ago

Training Consultant

Raleigh, North Carolina

Full-time

Hybrid

Mid Level

3+ years exp

Abrigo provides technology that community financial institutions use to manage risk and drive growth. They are seeking a Client Education Consultant to train users on Abrigo’s Credit & Lending solutions, focusing on effective software use and client satisfaction.

Asset ManagementBankingFinTechFraud DetectionLendingRisk ManagementSoftware

Growth Opportunities

Responsibilities

Deliver one-on-one and group training (virtual and onsite) to financial institutions on Abrigo’s credit and lending software solutions, with a focus on train-the-trainer education

Guide clients through the effective use of our software to meet their unique business processes and lending strategies

Act as a trusted advisor and subject-matter expert, demonstrating deep understanding of credit and lending processes

Partner with implementation and project management teams to support a smooth and successful client experience

Complete all post-training documentation and follow-up to ensure client readiness and satisfaction

Provide consultative support throughout the client lifecycle, including product enhancement feedback and strategic insights

Develop and continuously improve training materials, knowledge base content, and other educational resources aligned with product updates and client feedback

Contribute to internal enablement by training peers and cross-functional teams on product functionality and best practices as needed

Continuously improve your product expertise through ongoing learning and active participation in team knowledge sharing

Other responsibilities as assigned

Qualification

SaaS trainingCreditLending expertiseCommunication skillsProblem-solving skillsBachelor's degreeCustomer-first mindsetAdaptability

Required

3+ years of experience in SaaS training or management consulting, or 5+ years in credit and lending roles within a financial institution

Demonstrated ability to tailor content and delivery style for various audiences, including executives and front-line users

Proven ability to quickly learn and adapt to new software platforms, with a track record of translating technical features into practical, user-friendly guidance

Excellent communication and facilitation skills—in-person, virtually, and in written and visual formats

Demonstrated customer-first mindset with a proactive approach to ensuring client satisfaction, resolving issues, and building long-term trust

Strong problem-solving skills and ability to adapt to various client environments and processes

Comfort working independently while also contributing to team-wide process improvements and initiatives

Bachelor's degree or equivalent years of experience

Willingness to travel domestically up to 50% of the time