Front Desk Associate - Cold Spring Resort jobs in United States
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Vacatia · 1 week ago

Front Desk Associate - Cold Spring Resort

positionAshland, NH
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

Vacatia is a company that operates Cold Spring Resort, a four-season destination in New Hampshire. They are seeking a Front Desk Associate to create a welcoming atmosphere and ensure smooth front desk operations while delivering exceptional guest experiences.

E-CommerceMarketplaceResortsTravel
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H1B Sponsor Likelynote

Responsibilities

Greet every guest with a smile and provide outstanding customer service from check-in to check-out
Answer guest inquiries and resolve issues quickly and professionally
Manage room assignments, reservations, and billing with accuracy
Process payments and handle cash transactions confidently
Review reservations and prepare for daily arrivals
Maintain front desk procedures, including key control and registration audits
Ensure confidentiality and security protocols are followed
Collaborate with the team to keep operations running smoothly
Take initiative and support various tasks as needed

Qualification

Customer serviceMultitaskingBasic math skillsTech-savvyCommunication skillsDetail-orientedHospitality experienceDependable personalityOrganizational skills

Required

Greet every guest with a smile and provide outstanding customer service from check-in to check-out
Answer guest inquiries and resolve issues quickly and professionally
Manage room assignments, reservations, and billing with accuracy
Process payments and handle cash transactions confidently
Review reservations and prepare for daily arrivals
Maintain front desk procedures, including key control and registration audits
Ensure confidentiality and security protocols are followed
Collaborate with the team to keep operations running smoothly
Take initiative and support various tasks as needed
A friendly, dependable, and customer-focused personality
Strong communication and multitasking skills
Basic math skills and comfort handling payments
Ability to stay organized in a busy environment
Tech-savvy with a willingness to learn new systems
Detail-oriented and trustworthy with guest information

Preferred

Previous hospitality or customer service experience is a plus
Flexibility to work weekends and holidays as needed

Benefits

Opportunities to grow within hospitality and resort operations
Work in a welcoming, team-oriented resort environment

Company

Vacatia

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Vacatia is the resort marketplace for vacationing families, whose mission is to make family vacations better
dateFounded in 2013
location
Mill Valley, California, USA
people-size1001-5000 employees
web-link
https://vacatia.com

H1B Sponsorship

Vacatia has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2022 (1)

Funding

Current Stage
Late Stage
Total Funding
$48.84M
Key Investors
Dustin GillmanJavelin Venture Partners
2021-11-10Series B· $20M
2019-11-15Series Unknown· $10.9M
2015-04-09Series A· $12.24M

Leadership Team

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Caroline Shin
CEO & Co-Founder
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Keith Cox
Board Director
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Recent News

EIN Presswire
Camelot by the Sea Reopens Following Extensive Post-Hurricane Recovery Effort
2026-01-12
EIN Presswire
Vacatia Expands Managed Resort Portfolio with Six New Properties
2025-03-26
PR Newswire
Vacatia Acquires The Berkley Group and Daily Management
2025-01-02
Company data provided by crunchbase