PracticeTek · 19 hours ago
Customer Support Specialist
Green Bay, WI
Full-time
Hybrid
Entry, Mid Level
$20/hr - $22/hr
2+ years expPracticeTek is one of the largest retail-healthcare tech providers in North America, dedicated to revolutionizing healthcare practices. The Customer Support Specialist I role involves assisting new clients with the implementation of integrated clearinghouse services, ensuring a seamless billing process and addressing any client inquiries during the implementation.
Health Care
Responsibilities
Provide an exceptional customer experience through timely communication, clear feedback, and expert clearinghouse enrollment support
Serve as the primary point of contact for customers during the Clearinghouse Implementation process
Responsible for clearing house implementation including setup of customer’s account
Support clinics in enabling electronic billing by facilitating accurate clearinghouse setup and payer-specific enrollments
Guide customers through the enrollment process, monitoring progress, ensuring timely approval, and assisting with troubleshooting any enrollment-related issues
Drive timely activation of clearinghouse services, aiming for production readiness within thirty days of sale, dependent on complexity
Respond to and resolve basic product and account inquiries, collaborating with the Clearinghouse Vendor and Customer Success teams to ensure prompt resolution
Protect patient and provider data by adhering to all HIPAA privacy and security requirements
Maintain a high level of professionalism when handling written and verbal client inquiries consistently representing the organization with courtesy and accuracy
Document, track, and monitor all customer interactions accurately in Salesforce to maintain data integrity
Troubleshoot routine technical and process issues, including login problems, setup questions, and basic configuration needs
Escalate unresolved, urgent, or complex issues to Customer Success teams or Leadership in a timely and appropriate manner
Provide professional and timely support via phone and email, ensuring a high level of responsiveness
Escalate client concerns promptly when they pose risks to onboarding timelines, enrollment completion, or customer satisfaction
Ensure department deadlines and service expectations are met through effective time management and prioritization
Qualification
Required
Minimum of two (2) years of clearinghouse enrollment or medical billing experience; experience with Change Healthcare, Waystar, or TriZetto preferred
Minimum of two (2) years of experience with Salesforce, demonstrating proficiency in maintaining clean and accurate data through its various functionalities
Prior experience managing a client assignment load of 40+ clinics or equivalent volume
Consistently upholds high ethical standards and takes ownership of outcomes
Exceptional written and verbal communication skills with the ability to convey information clearly and professionally
Ability to manage multiple tasks simultaneously while maintaining strong attention to detail
Previous customer service experience is highly desirable
Comfortable handling a high volume of incoming calls with professionalism and composure
Strong time-management and organizational abilities with a proven ability to stay focused in a fast-paced environment
Demonstrates a proactive, self-motivated approach with a strong desire for continuous learning and professional growth
Benefits
Comprehensive health, dental, and vision coverage options
Wellness benefits that support lifestyle, behavioral health, and overall well-being
Flexible paid time off, sick time, and 10 company-paid holidays
401(k) plan with company match to help you build your future
Culture Committee driving initiatives that spark connection, fun, and belonging
Company
PracticeTek
PracticeTek was established by investors and entrepreneurs who came together with a vision for the future of healthcare.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2023-09-05Acquired
Leadership Team
Steve Auerbach
Chief Executive Officer
Recent News
Business Wire
2024-06-04
2024-05-07
MandASoft
2022-09-23
Company data provided by crunchbase