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HSBC · 2 weeks ago

US Contact Center Premier Specialist

Buffalo, New York, United States

Full-time

Hybrid

New Grad, Entry Level

$45K/yr - $54K/yr

HSBC is a leading bank committed to opening up a world of opportunity for its customers. The US Contact Center Premier Specialist role involves handling inbound calls from clients, providing high-quality service and support, and resolving customer queries effectively.

Financial Services

No H1B

Responsibilities

Provide high quality service to achieve maximum customer satisfaction by resolving the customer query at first contact where possible

Deliver a high quality of work for our customers. Taking ownership to prevent avoidable errors and operational losses

Maintain sufficient and effective processes and controls identifying and mitigating risks

Escalate material issues and ensure timely resolution

Act and resolve our clients concerns through proactive resolution of customer complaints building trusted relationships

Listen to the customer and establishes needs to offer relevant products by way of needs-based selling approach for Domestic and International clientele on every interaction

Maintain attention to detail and high accuracy in directing and navigating customers to appropriate resolutions in a timely manner

Maintain a working knowledge of regulations to identify risk or fraudulent activity to protect both the customer and the bank

Be a digital expert and help our clients navigate our multitude of digital platforms and tools

Qualification

Customer service experienceSales experienceBanking knowledgeProficiency with PCsCustomer centricHigh-volume environmentCommunicationTeam playerAttention to detailFlexibility