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University of Miami · 18 hours ago

Desktop Support Specialist

Coral Gables, FL

Full-time

Onsite

Mid Level

3+ years exp

University of Miami is seeking a full-time Desktop Support Specialist to work in Coral Gables, Florida. The role involves providing technical support services related to academic and business applications and operating systems, ensuring that networks and peripherals function properly.

Higher Education

H1B Sponsor Likely

Responsibilities

Creates and manages escalated trouble tickets to maintain data integrity

Uses various applications to research and resolve incidences

Coordinates with team members on projects and issues

Creates and manages documentation and procedures

Communicates project status to management

Provides front-end support and maintenance of the applications and modules used within the organization

Conducts one-on-one training of end users for specialty applications

Assists internal and external customers, end users, and patients in accessing the most appropriate application functions for their needs

Informs users of base requirements to meet troubleshooting needs

Supports the design and system configuration for dedicated specialty portals and email accounts

Provides guidance and backup to technical support specialists and other relevant staff

Adheres to University and unit-level policies and procedures and safeguards University assets

Perform installation, configuration, and maintenance of Mac OS operating systems and applications

Manage and prioritize assigned support incidents and requests using the IT service management ticketing system

Responsible for the installation, maintenance, patching, updates, and troubleshooting of computers and network-attached devices and peripherals

Installs software and software updates on faculty computers, studios, computer labs, classrooms, conference rooms, and performance spaces

Maintains a list of software licensed by FSOM and checks it against system requirements and updates

Provides support for audiovisual equipment and spaces related to rehearsals, media production and editing, performance, and live events

Works with faculty and other IT professionals to select new or replacement equipment

Responsibilities will include some support for concerts, festivals, meetings, and other events

Qualification

Mac OS supportTechnical troubleshootingIT service managementAudiovisual supportMicrosoft OfficeCollaboration skillsCommunication skillsAttention to detailOrganizational skillsConfidentialityIndependent work

Required

Associate's degree in relevant field

Minimum 3 years of relevant experience

Excellent collaboration skills required

Ability to communicate technical information to a non-technical audience required

Skill in completing assignments accurately and with attention to detail

Ability to analyze, organize and prioritize work under pressure while meeting deadlines

Ability to process and handle confidential information with discretion

Ability to work evenings, nights, and weekends as necessary

Commitment to the University's core values

Ability to work independently and/or in a collaborative environment

Proficiency in computer software (i.e. Microsoft Office)

Preferred

Experience supporting live events

Company

University of Miami

Glassdoor3.9

At UM you'll join a diverse and energized academic community.

Founded in 1925

Coral Gables, fl, US

5001-10000 employees

http://miami.edu

H1B Sponsorship

University of Miami has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (137)

2024 (153)

2023 (150)

2022 (122)

2021 (95)

2020 (114)