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WGA Legacy Property Management, LLC · 10 hours ago

Assistant Manager

Houston, Texas, United States

Full-time

Onsite

Mid Level

WGA Legacy Property Management, LLC is a property management company seeking an Assistant Manager to support the Community Manager/District Manager. The role involves overseeing financial and operational functions of the property, handling accounting tasks, and ensuring resident satisfaction and retention.

Property ManagementReal EstateResidential

Responsibilities

Ensures that collecting, renewal, financial and operational procedures are driven by the community’s KPIs and actively plan and execute action items that drive the team to meet their goals

Studies, analyses, and understands the community’s goals in order to align their daily work actions with the goals of the property. Understands how to create daily goals that will result in the property taking a step towards their goal

Ensures that all training is complete on time, that all projects are on time, and that they are on time at all meetings. We take our training extremely seriously. We have daily training goals, and daily pump it up goal meetings

Completes the daily transactions and tasks related to the financial operations of the community by collecting and posting rent, fees, and other payments, preparing daily bank deposits and reconciling bank accounts, preparing financial reports, and processing invoices and payables

Operates the property management software Resman and completes transactions by entering all required fields correctly and by completing audits to ensure the integrity of the system

Reviews resident files and communicates with residents regarding outstanding balances on an ongoing basis, completes all procedures for collecting on delinquencies, and enforces the lease to maximize revenue

Reviews and submits invoices from vendors, contractors, and service providers for payment by ensure work performed or products purchased is up to standards and reflects estimated pricing, ensure community manager approval, coding charges to correct Chart of Account codes, and managing communication between the vendor/contractor, maintenance, leasing, accounting, and the owner as needed

Follows the Company’s established procedures related to evictions by following proper notice requirements, evicting residents, and representing the community as required in court hearings and eviction proceedings, and communicating status to Community Manager/DM, regional/owners

Complete resident move-outs by reviewing lease terms and notice requirements, applying correct deposit and lease fees, if applicable, and processing the final account statement in line with procedures and legal requirements

Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking action to resolve and address service issues

Acts as the on-site supervisor in the absence of the community manager by organizing and delegating daily work, coordinating maintenance and make-ready tasks with the maintenance supervisor, and managing the operation of the community in compliance with Company policies, procedures, and business practices

Assists in managing the client/owner relationship by meeting with the owners, conducting community tours, providing updates and information about the community’s performance, and responding to owner requests as needed

Qualification

Property management softwareFinancial reportingCollection skillsCustomer serviceMaintenance coordinationBudget preparationEager to learnSelf-sufficientCommunication skillsTeam playerConflict resolution

Required

Demonstrated ability to read, write, and communicate effectively to comprehend and complete legal documents, sell and explain apartment features, and answer questions about the property's operations

Professional Appearance

Maintenance coordination

Understand Property management Risk/Liabilities

Experience with Customer Service-Resident Life Cycle

Leasing and marketing support

Strong Collection Skills

Revenue Driven

Eager to Learn and Grow

Strong communication skills and solution driven

Ability to work in Fast Paced Environment

Self Sufficient/ Doesn't Need Micromanaging/Delivery with Out Supervision

Demonstrated proficiency in Internet, word processing, spreadsheet, and database management program in order to complete required reports and employment documents

Strong proficiency in using property management software (Preferably Resman)

Must be able to pass background check and drug test

Delinquency and collections

Helping to prepare budgets, variance reports, and financial statements

Maintain records, update tenant files, and manage correspondence

Assists in Property Inspections

Understands compliance & Regulatory Duties

Assist in training new team members

Coordinate tenants move-ins and move-outs, including lease signings and orientation

Address complaints and facilitate conflict resolution

Ability to resolve issues promptly

Customer service