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Central Health · 11 hours ago

Program Manager - Specialty Care

Airport Boulevard

Full-time

Hybrid

Mid Level

3+ years exp

Central Health is seeking a Program Manager to lead the development and management of their healthcare delivery service areas and programs. The role involves collaborating with stakeholders to enhance patient access and quality of care, while also analyzing performance metrics.

Health CareHealth DiagnosticsMedical

Responsibilities

Works closely with the Senior Operations Manager or above, in the development, growth, and day-to-day operational management of the Central Health Healthcare delivery service areas and programs

Responsible for clinical stakeholder adoption and incorporation of developed workflows into the Central Health Golden Standard Workflow

Continuously refine and improve Central Health service areas and programs and operational approaches that meet industry standards within healthcare delivery systems

Formulates develops, and oversees the implementation and expansion of healthcare delivery service areas and programs into Central Health in collaboration with the senior operations manager or above

Lead the development of key metrics to track, and report clinical outcomes and program performance

Monitor and evaluate patient and clinical team experience as related to direct day-to-day operations of Central Health service lines

Develop effective communication methods and strategies to provide Central Health Leadership with appropriate performance, operational, and financial updates

Collaborate with various stakeholders to optimize the patient's experience going through the Central Health Service Lines

Serves as Central Health's tertiary point of contact for Central Health projects and operational requests

Responsible for staying current on regulatory requirements that affect access and product line development

Maintains professional affiliations and pursues independent study and formalized training to enhance professional growth and development to remain current on healthcare industry trends

Qualification

Healthcare managementClinical project managementKPI developmentEHR operationsMicrosoft Office SuiteEffective communicationOrganizational skillsTeam collaboration

Required

Bachelor's Degree in Nursing, Healthcare Administration, Public Health, Business Administration, or related healthcare field

3 years Demonstrated work experience managing clinical projects, clinical operations and/or working in a medical office in a managerial role

3 years Demonstrated experience and proficiency with tools, technology and systems typically found in a healthcare environment (i.e. Microsoft Office Suite, patient record systems, EMR systems, etc.)

Ability to develop processes to support the operations of assigned specialty service lines

Knowledge of federal and/or state operational and financial regulations and requirements

Ability to propose, develop, and monitor Health Care related KPIs and data

Knowledge of EHR operations

Knowledge of the principles and practices utilized in business or healthcare management and operations

Effective organizational, planning, controlling, scheduling, and project management abilities in a complex healthcare environment

Previous experience with hospital/academic medical center and/or clinic care management environments, operations, language, and economics

Ability to work independently with a high level of initiative, judgment, discretion and decisionmaking to achieve program objectives

Ability to work in a highly complex matrix environment and ensure consistent quality delivery of services and maintain a high level of patient and provider satisfaction

Excellent organizational and time management abilities

Excellent oral and written communication skills

Effective managerial and administrative abilities as applied to the management of the specialty care service lines assigned

Ability to effectively collaborate with alliances and promote teamwork

Ability to perform complex operations in Microsoft Office Suite

Ability to communicate with others in a clear, understandable and professional manner