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University of Miami · 1 week ago

IT Solutions Architect 2 - ServiceNow

Miami, FL

Full-time

Onsite

Senior Level, Lead/Staff

10+ years exp

The University of Miami Health System, known as UHealth, is seeking a Full-Time IT Solutions Architect 2 - ServiceNow to lead application development and implementation. This role involves collaborating with various stakeholders to enhance technology-enabled workflows and drive user adoption while mentoring teams in managing user requests and application enhancements.

Higher Education

H1B Sponsor Likely

Responsibilities

Engineers new workflows or optimize existing business processes that supersede existing standards set in place internally or by vendors utilizing expert knowledge crossing multiple clinical applications and operational areas

Leads projects associated with application implementation and execution of high complexity and larger impact. Applies project management methodology and utilizes standard project management for software in development and maintenance of project plans

Functions as an independent project lead or provides oversight for project manager and/or business analyst on assigned projects and recognize/ minimize business value lost during project/program execution

Performs proactive analysis on current systems and technology in order to recommend potential changes or enhancements that will assist in adhering to organization's strategic vision and improve operational workflows and end user experience

Identifies product and customization requirements to effectively address necessary product configuration, while working within project scope and timeline

Serves as mentor to senior analysts and is proficient and/or certified in supported applications

Holds a comprehensive working knowledge and understands operational processes and job functions pertaining to assigned University of Miami applications and solutions

Possesses expert knowledge of third-party partnerships, experience with managing vendor relationships, and contract negotiations

Provides support to the team in analyzing, resolving, and escalating complex integration problems encountered by the team during system implementations and upgrades

Implement projects that are ahead of industry/peer trends. Thinks out of the box and follows the marking curve to stay on the forefront of Healthcare technology. Designs new solutions

Participates in new hire orientation by providing the application support in the work area required for the job role

Collaborates with leadership to develop or improve operational processes, polices, and procedures

Participates in all operations meetings to assess user feedback, gather future requirements for modifications, and provide a status on competency, adoption, and utilization rates

Facilitates knowledge transfer of the technology-enabled user workflows and best practice use of applications

Adheres to University and unit-level policies and procedures and safeguards University assets

Leads all aspects of application development and implementation

Works closely with analysts, staff, physicians, and leadership to ensure the successful implementation of technology-enabled workflows and continuous improvement towards user adoption and utilization

Understands complex business needs, processes, strategies and objectives in an effort to identify opportunities for technology improvement or innovation

Provides mentorship for application and technical teams in the on-going management of user requests, issues, and delivery of application enhancements

Establishes, implements, and documents technology integration or migration strategies related to ServiceNow

Qualification

ServiceNow CertificationServiceNow ExperienceIT Solution ArchitectureTechnical ExpertiseHealthcare ExperienceEnterprise ArchitectureJudgmentProblem-SolvingInterpersonal SkillsCommunication Skills

Required

Bachelor's Degree in relevant field; Masters in Related field preferred

At least one ServiceNow Certification such CMA, CTA, CAS, CAD, CSA Required

7 years of ServiceNow experience

Ten years Information technology experience

Demonstrated ability to map solutions to address issues and problems

Experience in IT solution architecture and understanding of enterprise architecture

Exceptional problem-solving capability and ability to think strategically

Excellent interpersonal and communication skills

Ability to recognize, analyze, and solve a variety of problems

Ability to exercise sound judgment in making critical decisions

Provide technical subject matter expertise, act as technical product advocate, design, develop and implement ITIL processes such as ITSM, ITOM, SACM, Knowledge, Demand and Release Management modules within the ServiceNow platform

Work closely with colleagues to define, design, and implement ServiceNow solutions and ensuring they address business requirements and align with future state

Create system design and detailed technical documentation

Provide technical expertise and leadership in ServiceNow platform architecture

Configure and enhance ServiceNow platform using scripts and platform capabilities

Conduct deep-dive technical troubleshooting and issue resolution

Lead and participate in system and integration testing, ensuring best practices are followed

Educate and coach colleagues and users on ServiceNow functionalities and best practices

Ensure that all implementation work is carried out in accordance with the company policies and industry best practices

Preferred

Healthcare/Higher education experience preferred

Benefits

Medical

Dental

Tuition remission

And more

Company

University of Miami

Glassdoor3.9

At UM you'll join a diverse and energized academic community.

Founded in 1925

Coral Gables, fl, US

5001-10000 employees

http://miami.edu

H1B Sponsorship

University of Miami has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (208)

2024 (151)

2023 (149)

2022 (121)

2021 (95)

2020 (114)