Aston Carter · 11 hours ago
Customer Service Representative 3
United States
Contract
Remote
Senior Level
$15/hr - $16/hr
5+ years expAston Carter provides world-class corporate talent solutions to clients across the globe. They are seeking a Customer Service Representative 3 to interact with customers, resolve complaints, and maintain records of customer interactions.
ConsultingHuman ResourcesInformation Technology
Responsibilities
Interact with customers to provide information in response to inquiries about products and services
Handle and resolve complaints efficiently and professionally
Resolve service or billing complaints by exchanging merchandise, refunding money, and adjusting bills
Contact customers to respond to inquiries or notify them of claim investigation results and any planned adjustments
Refer unresolved customer grievances to designated departments for further investigation
Maintain records of customer interactions and transactions, detailing inquiries, complaints, comments, and actions taken
Assess the validity of complaints by obtaining and examining all relevant information
Solicit the sale of new or additional services or products
Qualification
Required
Proficiency with Google Platform and Google Suite is mandatory
Strong verbal and written communication skills
Attention to detail and excellent customer service skills
Ability to work independently and manage time effectively
Proficiency in documenting and recording customer/client information accurately
Experience with computer applications such as Microsoft Word and PowerPoint
High school diploma or GED required
5-7 years of customer service-related experience required
Preferred
Call center phone experience is a plus
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
Aston Carter
Aston Carter is a staffing and recruiting company providing risk and compliance services.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2011-01-31Acquired
Leadership Team
Juan Pablo McCausland-PHR, CDP
Human Resources Business Partner
Sherry Guevara
Regional Human Resources Partner-West Region
Recent News
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