Mountain America Credit Union · 19 hours ago
Member Service Representative Lead (Teller)
Salt Lake City, UT
Full-time
Onsite
Entry, Mid Level
2+ years expMountain America Credit Union is a financial institution committed to providing excellent service to its members. The Member Service Representative Lead will supervise MSRs, ensure quality service, and maintain compliance with operational policies while assisting in achieving sales and quality objectives.
BankingFinancial ServicesMortgage
Responsibilities
Exhibits outstanding member service skills (AAA) and exemplifies MACU values and philosophy while fulfilling responsibilities as a supervisor
Oversees MSR operations to ensure teller transactions are processed correctly and in a timely manner
Responsible for coaching the MSR’s on AAA and ensure quality member service within the branch
Assists Branch Management in developing methods to track and measure MSR productivity, accuracy, sales and service
Responsible for conducting the monthly and quarterly certifications
Responsible for the maintenance and balancing of the cash, Vault, ATM, various MSR logs and all branch cash operations
Effectively and accurately performs MSR duties in accordance with established policies and procedures as needed to assist in serving the members
Balances cash drawer daily
Assists in the daily operations of the branch
Represents the credit union in a professional manner, both in dress and in actions
Creates and maintains the MSR schedule
Complies with all regulations as required by law, including but not limited to Bank Secrecy Act, OFAC, FACT Act, GLBA, Regulation CC (funds availability), Regulation DD (TIS) and other regulations as required by law as it relates to his/her position
Performs other duties as assigned
Qualification
Required
At least two years of branch or related experience
High school diploma or equivalent
Must meet all Branch Progression training expectations of an MSR II
Basic computer operating skills
Beginner to intermediate skills in Microsoft Office (Outlook, Word, Excel)
Symitar experience
Type a minimum of 35 words per minute
Knowledge of credit union policies, procedures and regulations with ability to sell the services of the credit union
Ability to supervise and direct the work of others to give quality service
Previous MSR experience
Ability to perform mathematical calculations
Ability to communicate effectively orally and in writing
Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently
Ability to stand, walk, kneel and crouch occasionally
Close vision (clear vision at 20 inches or less)
Distance Vision (clear vision at 20 feet or more)
Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally
Benefits
Excellent medical and dental benefits with minimal employee contribution (full time employees)
Paid time off, volunteer time off, and paid holidays
Matching 401K
Tuition assistance
Professional development
And more!
Company
Mountain America Credit Union
Mountain America Credit Union is a member-owned, full-service financial institution.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Chad Curtis
EVP/Chief Financial Officer
Nathan Anderson
Executive Vice President/Chief Operating Officer
Recent News
2025-12-24
Company data provided by crunchbase