EvenUp · 9 hours ago
Enterprise Onboarding and Implementation Specialist
United States
Full-time
Hybrid
Senior Level
$145K/yr - $165K/yr
7+ years expEvenUp is a company dedicated to closing the justice gap through technology and AI, empowering personal injury lawyers and victims. The Enterprise Onboarding and Implementation Specialist will lead the delivery of an enterprise platform, managing complex workstreams and ensuring customer adoption through change management, data migration, system configuration, and user onboarding.
Artificial Intelligence (AI)LegalLegal TechMachine LearningSoftware
Responsibilities
Develop and manage a comprehensive project plan for each customer enterprise platform delivery, ensuring alignment with customer needs and company goals
Oversee workstreams including data migration, system configuration, user onboarding, change management, and go-live support
Coordinate with Product, Engineering, and customer project teams to deliver on time and within scope
Provide project health, status and risk management oversight, keeping various internal and external customer sponsors engaged
Design and implement customer adoption strategies using change management fundamentals to ensure high user engagement and platform success
Develop and execute tailored adoption and programs, including stakeholder communication plans, training initiatives, and feedback loops to address resistance and build buy-in
Drive user adoption through proactive change management, hands-on support
Lead the retirement of legacy systems by managing the migration of critical data to the new platform using industry-standard tools (e.g., Universal Migrator)
Collaborate with customers to map legacy data schemas to the target system, ensuring accurate transformation and compliance with enterprise security standards
Oversee migration of diverse data sets, including historical records, active workflows, user data, and operational metadata
Validate data integrity and resolve issues to ensure a seamless transition
Configure platform settings, including user permissions, workflow rules, and reporting tools, to meet customer requirements
Ensure secure and scalable access controls, including API integrations, in collaboration with Engineering teams
Lead User Acceptance Testing (UAT) to validate platform functionality and usability
Deliver onboarding programs, including: End-user training for operational staff. Executive training for leadership teams
Leverage change management principles to ensure training programs drive adoption and minimize disruption
Develop and deliver robust training collateral (live, virtual, leave behinds, demand based online collateral)
Provide break-fix triage during platform deployment to address critical issues
Monitor system performance and uptime to ensure reliability for customers
Conduct regular status meetings with customers to gather feedback and ensure satisfaction
Act as the primary point of contact for customer project teams, facilitating requirements gathering and adoption feedback
Travel to customer sites (up to 30% travel) to support onboarding, training, and go-live activities
Build strong relationships with enterprise stakeholders to ensure alignment and success
Qualification
Required
Bachelor's degree, Business, Computer Science, or a related field
7-10 years of program or project management experience in enterprise software delivery or SaaS environments, with a track record of leading enterprise scale initiatives
Proven expertise in retiring legacy systems and migrating data to modern platforms, preferably using tools like Universal Migrator, SQL, automation
Extensive experience in change management, including designing and executing customer adoption strategies using frameworks like ADKAR or Kotter
Experience managing complex, cross-functional programs with enterprise customers in regulated industries
Expertise in project management tools (e.g., Jira, Asana, MS Project)
Organizational Change Management experience. Knowledge of ADKAR, Kotters a plus!
Strong understanding of data schema mapping, transformation, and enterprise compliance requirements. data migration tools (e.g., Universal Migrator, SQL, Python, etc.)
Advanced skills in change management, including stakeholder relationships, communication planning, and adoption measurement
Excellent communication and stakeholder management skills, bridging technical and business teams
Ability to design and deliver training programs and collateral for diverse user groups
Proficiency in configuring workflows, permissions, and reports in enterprise platforms
Strategic thinker with a customer-centric approach to delivering high-impact solutions
Detail-oriented with strong problem-solving and risk management skills
Adaptable in a fast-paced, innovative environment with up to 30% travel for onsite customer engagement
Preferred
PMP, Agile, or similar change management certification
Benefits
Choice of medical, dental, and vision insurance plans for you and your family
Additional insurance coverage options for life, accident, or critical illness
Flexible paid time off, sick leave, short-term and long-term disability
10 US observed holidays, and Canadian statutory holidays by province
A home office stipend
401(k) for US-based employees and RRSP for Canada-based employees
Paid parental leave
A local in-person meet-up program
Hubs in San Francisco and Toronto
Company
EvenUp
EvenUp is the leading AI platform for personal injury law.
201-500 employees
H1B Sponsorship
EvenUp has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (2)
2023 (1)
Funding
Current Stage
Growth StageLeadership Team
Rami Karabibar
CEO & Co-founder
Annie Viera
Talent Partner
Recent News
n49p.com
2024-03-05
The Information
2024-01-19
2024-01-19
Company data provided by crunchbase