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Lyra Technology Group · 19 hours ago

IT Field Technician Level I/Dispatcher

Las Vegas, NV

Full-time

Onsite

New Grad, Entry Level

$18/hr - $20/hr

Lyra Technology Group is a family of industry leading technology service businesses. They are seeking an IT Technician (Level 1) to provide first-line technical support and manage the dispatch of IT service requests, ensuring efficient service delivery and high customer satisfaction.

Business DevelopmentIndustrialInformation Technology

Responsibilities

Answering incoming calls, creating support tickets on behalf of clients

Ensure that all service tickets, including client email requests, are prioritized and categorized within the ticketing system

Escalate high priority tickets to Helpdesk

Schedule on-site service calls

Schedule small order tickets that are ready for on-site installation

Excellent typing skills and use of basic computer applications

Great customer service skills, with an attention to detail

Qualification

IT ticketing systemsTechnical supportCommunication skillsCustomer serviceAttention to detail

Required

Excellent typing skills and use of basic computer applications

Great customer service skills, with an attention to detail

Proficient communication skills

Familiarity with IT ticketing systems or previous IT experience is a plus

Must be able to pass a background check and drug test

Valid automotive insurance and a clean driving record

Company

Lyra Technology Group

Lyra Technology Group is a technology service businesses that operates by exceptional management teams. It is a sub-organization of Evergreen Services Group.

Founded in 2017