Opulo ยท 8 hours ago
Customer Service Specialist
Pittsburgh, PA
Part-time
Hybrid
New Grad, Entry Level
$16/hr - $21/hrOpulo is a company focused on transforming the manufacturing sector with innovative machines. As a Customer Service Specialist, you will assist customers in operating their Pick-and-Place machines and monitor issues to enhance product development.
Consumer ElectronicsManufacturing
No H1B
Responsibilities
Help customers get up and running with their pick and place machine
Keep an eye on any outstanding issues, and advise our engineering department on what needs to be addressed
Spend time in our Discord community, learning about the requests and complaints of our users to help us make a better product
Help customers with questions regarding assembling or operating their machine
Answer questions about shipping timelines, help process returns or refunds
Monitor and track issues in the field and advise on what issues need to be prioritized
Record and update issue status in Notion and Github
Be on top of our community in Discord, helping spot issues and identify areas for improvement
Willingness and ability to adapt to an evolving work environment within a young company
Ability to resolve problems independently when appropriate
Manage and record information according to company standards
Qualification
Required
Excited to work for a young, fast growing company where things are never boring
Have dealt with any type of CNC machine before (3D printer, laser cutter, CNC Mill, etc.)
Can communicate technical information clearly and concisely
Willingness and ability to adapt to an evolving work environment within a young company
Ability to resolve problems independently when appropriate
Manage and record information according to company standards
Eligible to work in the US without restriction or sponsorship
Position starts part-time, on a 10-20 hr/week basis
Preferred
Prior experience with, or interest in learning, Ecommerce tools such as Shopify, WooCommerce, etc
Prior experience with, or interest in learning, CRM software like HubSpot or Zendesk
Experience with electronics, and related manufacturing process
Knowledge of a foreign language - Chinese or German especially
Company
Opulo
Making Machines for Mid-Scale Manufacturing
Founded in 2021
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Stephen Hawes
Founder and CEO
Recent News
2025-07-31
Company data provided by crunchbase