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Pop! Promos · 7 hours ago

Business Systems Specialist

Philadelphia, PA

Full-time

Hybrid

Mid Level

3+ years exp

Pop! Promos is an award-winning company specializing in promotional products, and they are seeking a Business Systems Specialist to support and optimize their CRM platform while ensuring data integrity. The role involves collaborating with the Director of Business Operations to enhance systems and automate processes for improved efficiency.

AdvertisingConsumer GoodsE-CommerceShopping

Growth Opportunities

Responsibilities

Maintain and optimize SugarCRM configurations, workflows, modules, automations and user permissions to boost performance and user adoption

Create and deploy new CRM features that support evolving business needs

Serve as the first point of contact for SugarCRM troubleshooting

Evaluate and optimize other business systems across the company identifying opportunities for automation and efficiencies

Collect, clean and analyze large datasets across multiple systems

Build reporting processes and dashboards that track KPIs, scorecards and operational metrics

Research and support the rollout of new tools that integrate with Pop!’s core platforms

Manage company hardware and troubleshoot basic technical issues

Qualification

SugarCRMData analysisCRM reportingGoogle Sheets/ExcelLooker StudioPower BIBusiness process designWorkflow automationSystems integrationUser supportTrainingProblem-solvingCommunication skillsCollaboration

Required

Bachelor's degree in Business, Information Systems, Computer Science, or related field

3 - 5 years of experience supporting CRM and business systems

Hands-on experience with SugarCRM or other major CRMs (Salesforce, HubSpot, Dynamics 365)

Strong data analysis skills; proficiency in CRM reporting + Google Sheets/Excel

Experience with Looker Studio, Power BI, or similar reporting tools

Understanding of business process design, workflow automation, and systems integration

Ability to translate business needs into clear technical requirements

Solid problem-solving abilities and comfort working with large datasets

Strong communication skills and ability to collaborate across teams

Experience supporting end users and leading training

Benefits

Comprehensive Benefit Package including health Insurance, dental and vision, short and long term disability, company paid Life Insurance and retirement plan with competitive company match

Paid time off, company holidays and flex holidays

Frequent company-sponsored team activities

Exceptional career advancement opportunities

Fun, dog friendly office

Summer Fridays