Linguava · 14 hours ago
Chief Operations Officer (COO)
Portland, OR
Full-time
Hybrid
Director/Executive
10+ years expLinguava Interpreters, Inc. is a premier language services provider dedicated to ensuring language access in healthcare and beyond. The Chief Operations Officer (COO) will lead and scale operational excellence for the organization, driving strategies and execution to achieve goals while maintaining a strong people-first culture.
Translation Service
Responsibilities
Oversee day-to-day operations across multiple departments, ensuring seamless integration and standardized processes that support its people
Collaborate with CEO to develop and implement scalable SOPs to support aggressive growth targets
Manage KPIs and data to ensure on-time delivery and quality standards are consistently met
Oversight includes Legal, Compliance, and Risk Management functions
Lead, mentor, and coach a management team that fosters a high-performance culture, communicating with candor and integrity, even in challenging situations
Build a culture of 'People First'; empowering, trust, and listening - emphasizing collaboration and shared goals
Technical fluency - to support team in a company-wide technical transformation
Translate the CEO’s ideas and long-term vision into clear strategies, action plans, and measurable goals
Establish company-wide goals, metrics, and scorecards that create accountability, transparency, and data-driven decision-making
Balance company-wide priorities and resources to achieve short-term and long-term objectives
Ensure the organizational structure supports priorities with the right people in the right roles to achieve success
Lead company’s annual and quarterly strategic planning processes to set priorities and ensure company-wide alignment
Review scorecards with leadership team, ensuring trends and issues are identified early and acted upon
Lead and facilitate weekly leadership team meetings that drive clarity, accountability, and measurable progress
Ensure the company is relentlessly pursuing progress and continuously improves, adapts, and innovates to remain competitive and effective
Review and refine processes to reduce costs, improve productivity, and enhance profitability
Implement best practices and ensure compliance with industry standards
Anticipate operational challenges and opportunities, implementing solutions that ensure longterm success
Ensure core processes are clearly defined, documented, and consistently followed
Establish consistent use of measurable goals and KPIs across all teams to create clarity, accountability, and alignment
Ensure the company delivers extraordinary client experiences by anticipating needs, exceeding expectations, and holding all teams accountable to high service standards
Accountable for the P&L, ensuring responsible allocation of resources and sustainable financial performance
Ensure the company achieves long-term goals and overall success
Deliver sustainable growth by aligning financial performance with client satisfaction, service quality, and operational excellence
Scale the company effectively into new markets and service lines while maintaining high standards of compliance, quality, and client experience
Lead the organization with focus, clarity, and commitment to achieving measurable results
Provide clear, transparent updates on company performance, risks, and opportunities to CEO, Leadership Teams, and employees
Qualification
Required
Bachelor's degree required, MBA or equivalent strongly preferred
Minimum 10 years of team leadership experience in healthcare or with a healthcare service provider - experience with language services and access a plus
Proven ability to transform small-scale operations into high-performing large-scale enterprises (ideally $100M+ revenue)
Strong background in creating SOPs, training models, and managing multi-site operations
Effective communication and problem-solving skills; thrive in fast-paced, high-growth environments
Broad experience across finance, business operations, and administration, with the ability to integrate these functions into overall company strategy
Demonstrated ability to lead organizations through significant change, transformation, and growth while maintaining alignment and stability
Proven success in developing high-performing leadership teams and coaching leaders to greater effectiveness
Strong background in technology with proven ability to align technology strategy with business operations
Company
Linguava
Linguava is a full-service provider of spoken and signed languages specializing in On-site Interpretation.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
David Brackett
CEO/ Founder
Peter Wild
Chief Operations and Information Officer
Recent News
Company data provided by crunchbase