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Figure · 8 hours ago

Junior Systems Administrator

New York, NY

Full-time

Onsite

Entry Level

$26.44/hr - $33.65/hr

3+ years exp

Figure is transforming capital markets through blockchain and is seeking a Junior Systems Administrator to maintain IT systems and provide exceptional end-user support. The role involves hands-on technical work combined with a strong customer service focus to ensure smooth daily operations across the organization.

BlockchainFinanceFinancial ServicesFinTech

No H1B

Responsibilities

Assist in configuring, maintaining, and monitoring cloud-based systems and network equipment to ensure reliability and performance

Perform system updates, patches, and preventive maintenance

Support backup processes, disaster recovery testing, and asset inventory tracking

Help maintain security and compliance by following established policies and best practices

Accurately document troubleshooting steps, solutions, and system configurations in the IT knowledge base

Identify recurring issues and recommend improvements to enhance user experience and system stability

Contribute to IT process optimization and standardization efforts

Serve as the first point of contact for NY employees experiencing IT issues, providing prompt, courteous, and effective assistance

Troubleshoot and resolve hardware, software, and network issues across desktop, laptop, and mobile devices

Set up and configure user accounts, workstations, and software in accordance with company standards

Communicate clearly and empathetically with users, translating technical solutions into easy-to-understand terms

Provide onboarding and offboarding IT support for new and departing employees, including hardware setup and access management

Assist with the setup and troubleshooting of conference room systems and services (Zoom and Google Meet)

Qualification

Cloud-based systemsNetwork administrationWindowsMacOS supportActive DirectoryOffice 365Networking fundamentalsTicketing systemsCustomer serviceInterpersonal skillsProblem-solvingDocumentationDetail-oriented