Fairmont Hotels & Resorts · 1 day ago
Director of Membership Sales
San Diego, CA
Full-time
Onsite
Lead/Staff, Director/Executive
$95K/yr - $105K/yr
5+ years expFairmont Hotels & Resorts is a luxurious hospitality brand that offers a five-star experience at the Fairmont Grand Del Mar in San Diego. The Director of Membership Sales will lead sales efforts across various membership categories and develop marketing strategies to recruit new members, while collaborating with internal stakeholders on budgeting and forecasting.
HospitalityResorts
Responsibilities
Assists in developing and maintaining the atmosphere of a private club that will distinguish The Grand Golf Club in a positive manner from all similar competition
Assist with the preparation of monthly membership sales and marketing reports to highlight all sales activities, marketing activities and funnel for new membership sales
The Director will actively develop a Prospective Member Roster from:
Personal referrals from members
Directors and officers of major corporations and financial institutions within the market area or other areas deemed appropriate by the Board and management
Association rosters
Professional societies
Mailing lists of new residents, physicians, attorneys, and other professionals
Local residential civic associations, realtors, retail establishments, schools, etc
Junior League, Ladies' social, garden, charitable and service clubs
Any other sources as directed by General Manager/Director of Golf, Director of Commercial and Marketing
The Director ensures prompt and regular communication with all members regarding membership matters and club activities
Coordinates all Marketing Plans
The Director will assist with all day-to-day administrative membership matters to include:
Maintenance of all Membership files including membership payment schedules in concert with finance
Follow-up on all telephone and internet inquiries regarding prospective members
Follow-up on all inquiries or notices regarding current member status or membership status changes
Processing of new member applications
Processing of membership status change requests
Processing of resignations from membership
The Director is responsible for the following marketing, promotional, and follow-up activities:
Prospective Member Roster
Marketing Plans, Schedules and Budget
Special Events & Membership Promotions
Publicity Events & Public Relations
Exit interviews of resigning members
Follow up interviews with new members
Plans and oversees all planned social sales activities such as promotional receptions, new member parties, and orientation sessions
Establishes and maintains working rapport with the Club Manager, General Manager and the President of the Board of Directors
Establishes and maintains contacts with local civic organizations that are considered helpful to membership sales and on occasion can attend meetings of these organizations
Ensures that the following administrative and promotional tools are integrated into the overall sales effort including:
Membership Application Packet
Membership Welcome Packet
Membership Handbook
Website
Newsletter
Responsible for the publication of the monthly Cub Newsletter in conjunction with maintenance of the Club’s
Website
The Director assists in the promotion of Club activities and special events
The Director works effectively in the art of cultivating outside sales leads
Develops a complete understanding of membership classifications, fee schedules, Club By Laws and the club in general
The Director will assist with educating and training staff members on how to direct questions regarding all membership inquiries
The Director works with employees on how to greet the prospective member, answer telephones and assist with questions from members and prospective members
The Director promotes and sells at appropriate special functions hosted at the Club that are attended by nonmembers, aka prospective members
The Director follows up with members entertaining guests at the Club
Qualification
Required
College degree required (2-year A.A. or 4-year B.A.)
Minimum of five (5) years of management experience in a country club or hospitality environment
Proficient in Microsoft Word, Excel, PowerPoint, and similar software
Demonstrated ability to cultivate relationships and drive membership sales
Benefits
Employee benefit card offering discounted rates in Accor worldwide for you and your family
Learning programs through our Academies designed to sharpen your skills
Ability to make a difference through our Corporate Social Responsibility activities
Career development opportunities with national and international promotion opportunities. The sky is your limit.
Company
Fairmont Hotels & Resorts
Located in the heart of each destination we call home, a stay at any Fairmont hotel is truly unforgettable.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown2015-11-25Acquired
Leadership Team
Isabel Chung
Executive Chef - Fairmont Empress
Recent News
2026-01-11
The Magnificent Mile Association
2025-11-11
Business Insider
2025-11-08
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