PetSmart · 8 hours ago
Retail Customer Service Supervisor
Palm Beach Gardens, FL
Full-time
Onsite
Entry, Mid Level
2+ years expPetSmart is a company dedicated to providing exceptional experiences for pets and their families. The Retail Customer Service Supervisor is responsible for enhancing the pet parent experience, overseeing store operations, and leading associate development while ensuring compliance with company standards.
E-CommercePetRetailRetail TechnologyTraining
Responsibilities
Facilitates the associate experience and supports associate development. This includes but is not limited to training, onboarding, mentoring, and coaching for growth as well as providing feedback into associate performance reviews, disciplinary action and promotions
Validates completion of assigned operational messages and engagement video compliance
Supports the various Services businesses as needed when the Experience Leader is not available
Delegate and validate completion of daily tasks
Leads and directs associates when acting as the Leader on Duty
Address and administer associate complaints and grievances
Recognizes and celebrates associates driving overall associate engagement
Responsible for pet parent experience and outcomes conducted over the telephone, in person or online, and responding to pet parent concerns
Promotes and coordinates store events and marketing for Adoptions, Vet partnerships and Shot Clinics
Responsible for live pet sales and pet adoptions
Supports with monthly live cycle counts, addresses discrepancies
Recommends, informs, and sells merchandise and services and promotes pet parent facing initiatives
Prepares online orders for pick-up in store and ensures a smooth, positive, pick-up experience
Backup to operate point-of-sale (POS) systems and handle cash transactions, ensuring accuracy and compliance with company policies
Maintains store standards and leads a culture of empowerment by ensuring compliance to our policies and procedures (P&Ps) and code of ethics
Ensures a safe environment for our associates, pets, and pet parents
Responsible for taking immediate action and reports when a sick/injured pet is identified in the store; transport to the vet as needed
Maintains sales floor, pet training, adoption center, breakroom and restroom cleanliness standards
Shared responsibility with store opening and closing procedures to ensure we uphold our brand promise
Assists and works in other departments as required. Other duties may be assigned
Follows all company policies and procedures
Qualification
Required
2+ years of retail experience in a customer-focused environment
Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed
Proficiency in computer applications
Strong written and verbal communication skills
Ability to react under pressure and maintain composure
Strong organizational skills and attention to detail
Preferred
Leadership experience preferred
Benefits
Paid Weekly
Health & Wellness Benefits
401k Plan with company match
Paid Time off for full-time associates
Associate discounts
Tuition Assistance
Career pathing
Development opportunities
Company
PetSmart
PetSmart is an e-commerce business that offers pet supplies, medications, grooming solutions, and adoption services.
10001+ employees
H1B Sponsorship
PetSmart has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (24)
2024 (19)
2023 (33)
2022 (5)
2021 (3)
2020 (27)
Funding
Current Stage
Public CompanyTotal Funding
$2.71BKey Investors
Apollo
2025-08-08Debt Financing· $2.7B
2023-07-24Secondary Market
2014-11-18Acquired
Leadership Team
Ken Hicks
CEO
Alan Schnaid
EVP and Chief Financial Officer
Recent News
Canada NewsWire
2025-11-14
2025-11-04
Company data provided by crunchbase