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Ritchie Bros. · 10 hours ago

Strategic Account Manager - IAA

United States

Full-time

Remote

Mid, Senior Level

$77K/yr - $115K/yr

5+ years exp

Ritchie Bros. is a trusted global marketplace for insights and transaction solutions for commercial assets. The Strategic Account Manager - IAA is responsible for managing high-value accounts in the Finance & Bank sector, focusing on client relationship management and driving revenue growth while ensuring exceptional customer satisfaction.

AuctionsConstructionE-CommerceTransportation

Responsibilities

Serve as a primary point of contact for new & existing high-value accounts, fostering strong, long-term client relationships

Develop and implement account plans to achieve revenue growth targets and strategic objectives

Engage with stakeholders at all levels within client organizations, from operational teams to executive leadership, to ensure alignment, satisfaction, and retention

Lead Monthly, Quarterly and Annual Operational and Performance Business Reviews with clients to review performance metrics, discuss strategic goals, and identify opportunities for improvement and growth

Actively participate in the preparation, review, and input of Requests for Proposals (RFPs) and contracts to secure new opportunities and strengthen client partnerships

Identify opportunities for process improvement and implementation of IAA services to address evolving client needs and add value

Deliver exceptional customer service by addressing client inquiries and resolving issues promptly to ensure satisfaction and retention

Maintain regular communication with assigned clients & Strategic Account team to reinforce relationships and ensure alignment with their needs

Collaborate with internal teams (sales, remarketing, operations) to optimize service delivery and exceed client expectations

Represent IAA as a trusted partner, offering tailored solutions and insights to support client goals

Prepare and deliver detailed client reports, including performance metrics, SLA & KPI achievements, and actionable insights

Analyze account data using available systems and other tools to monitor trends, identify areas for improvement, and inform decision-making

Provide timely market and competitor intelligence to the business to support strategic planning

Work collaboratively with sales and operations teams to ensure alignment on strategies that enhance customer experience and drive business growth

Contribute to initiatives that strengthen client engagement, build loyalty, and enhance IAA’s market position

Ensure all sales activities adhere to industry regulations, company policies, and safety standards, maintaining ethical and risk-aware practices

Advocate for and reinforce IAA’s commitment to safety, sustainability, and compliance within all account management activities

Support the development of an account management team as the business grows, with potential opportunities to assume leadership responsibilities

Qualification

Account managementSalesforce CRMAnalytical abilitiesCommunication skillsRelationship-buildingNegotiation skillsTeam developmentIndustry familiarityProblem-solving abilities

Required

Extensive experience in account auction or remarketing role required with at least 5 years in an account management capacity

Proven experience in account management, with a preference for candidates familiar with the insurance, salvage, recycling, automotive, or related industries

Strong communication and relationship-building skills, with a demonstrated ability to negotiate effectively and influence stakeholders at all levels, even in challenging or high-stakes situations

Demonstrated success in managing high-value client portfolios and achieving growth targets

Proficiency in Salesforce CRM and MS360 for account tracking, reporting, and communication

Strong analytical abilities to interpret client data and refine account strategies

Exceptional communication, and problem-solving abilities

Ability to build and maintain authentic, trust-based relationships with clients and internal stakeholders

Capability to grow and develop a team as the business expands, fostering a collaborative and high-performing culture

Professional work and home office environment as well as yard and client visits

Must be able to travel when needed (25%)

Preferred

Familiarity with the salvage, recycling, automotive, or related industries, with the ability to quickly transfer and apply expertise to meet business goals will be highly regarded

Benefits

Medical, dental, vision, and basic life insurances

401k plan and RB Global will match 100% for the first 4% contributed

15 days of PTO each year

Company

Ritchie Bros.

Glassdoor3.6

Founded in 1958, Ritchie Bros. (NYSE & TSX: RBA) is the world’s largest and most trusted marketplace for used equipment, trucks, and industrial assets.

Founded in 1958

Burnaby, British Columbia, CAN

1001-5000 employees