UPMC · 9 hours ago
Systems Analyst- Technical Pro
Pittsburgh, PA
Full-time
Hybrid
Senior Level
7+ years expUPMC is looking for a Systems Analyst Technical Pro to join their team. This role involves leading complex technical projects, defining requirements, and providing IT solutions to meet client needs. The Systems Analyst will also mentor other analysts and manage multiple projects effectively.
BiotechnologyHealth CareHospitalMedical
Responsibilities
Complete detail-oriented documentation for new and complex processes. Responsible for quality and validity of documentation. Extract and document customer/business requirements and needs for use by enterprise architecture and engineering teams (network, system, and software)
Second and Third Level Support (Including Maintenance Activities) Independently triage and resolve Level 2 and Level 3 issues. Act as a mentor for associate-senior level staff in resolution of Level 2 and Level 3 issues. Manage complex support events. Problem Management
Project Management Manage multiple, complex projects. Facilitate the full project management lifecycle. Mentor team members on aspects of project management. Ability to prioritize projects and assign tasks to team members. Update all project management and time tracking tools accordingly
System Development Life Cycle (SDLC) Ability in defining how to use different SDLCs, ability to establish processes around SDLCs
Data Confidentiality/Security: Maintain confidentiality of sensitive information at all times. Maintaining data quality
Vendor Relationships: Interact with vendor (technical issues, project initiatives) independently, as necessary. Ability to act as the point person for issues escalation
Report Writing/Analysis: Write and analyze complex reports. Make modifications to complex reports. Mentor less experienced team members
Communicate effectively with business, act as business analyst. Ensure data governance is involved when necessary
End User Training Create training content. Manage onboarding programs for super users, as necessary. Facilitate training sessions as necessary. Ability to be responsible for training content
Manage process improvement. Provide framework for needed processes. Ability to own process improvement through successful implementation. Recognize opportunity for process improvement in existing workflows
Application Upgrades and Implementation Identify new functionality and/or hardware requirements. Creates test plans. Responsible for review and validation of functionality. Report back any problems. Create and/or manage cutover plans including downtime, etc
Responsible for evaluating impact and coordinating efforts as necessary across multiple platforms where applicable
System Integration: May be responsible for coordination of tasks and resources related to system integration, validation of testing and implementation
Communication: Responsible for demonstrating appropriate, clear, concise, and effective written and oral communications in all interactions to build relationships and accomplish day to day work and projects
Interactions with Others: Successfully completes projects, tasks, and initiatives by embracing a team-first approach. Works in collaboration with team and offers feedback, where appropriate, to complete individual and group efforts. Shows the ability to adjust and be flexible to change by adapting approach when necessary. Mentors less experienced staff. May be asked to lead people when working on specialized IT and/or systemwide projects
Self-Development: Responsible for continuous self-study, trainings, partnering with management and more senior members of team, and/or seeking out opportunities to broaden scope to stay up to date with industry and organizational trends. Seeks feedback from management and more senior team members for development and effectively incorporates feedback into work and behaviors
Performs in accordance with system-wide competencies/behaviors. Performs other duties as assigned
Qualification
Required
Beaker Clinical Pathology (CP) Certification
Typically has 7+ years experience with modern technology and application support through education or practical experience
Highly driven and self-motivated to exceed expectations
Ability to work independently and in a team based environment
Effective in mentoring and leading less experienced team members
Demonstrates thorough understanding of information technology fundamental tools and concepts (System Development Life Cycle) of one of the information technology professional disciplines and applies that understanding to make independent practical contributions to IT work within a UPMC department or function
Completes on-going training on-the-job, through courses, self-study, certifications and/or advanced degrees to maintain and enhance technical and business capabilities
This position may be required to maintain a stand by status as part of a rotation within the team. This requires 24 hours per day, 7 days per week availability during the stand by period. The frequency varies based upon the number of colleagues in the rotation
Preferred
HL7
Epic Interface Error Queue
Reference Lab Build - Candidates should have worked on EAPs, OVTs, and LRRs, as well as have a background in Reference Lab Billing
CCV and MRT Testing
Result Review Tree, particularly the use of Base and Common Names in LRRs
Non-interfaced reference lab builds
Blood Bank and Micro build is a plus
Company
UPMC
UPMC is one of the leading nonprofit health systems in the United States. A $10 billion integrated global health enterprise headquartered
10001+ employees
H1B Sponsorship
UPMC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (7)
2023 (4)
2022 (7)
2021 (7)
2020 (13)
Funding
Current Stage
Late StageTotal Funding
$0.46MKey Investors
Appalachian Regional Commission
2024-09-18Grant· $0.46M
Leadership Team
Leslie Davis
Chief Executive Officer
Frederick M. Hargett
Chief Financial Officer
Recent News
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