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MRC Global · 10 hours ago

AR Partner - National Accounts

Charleston, WV

Full-time

Onsite

Mid Level

3+ years exp

MRC Global serves the oil and gas industry and is seeking an AR Partner for their National Accounts. The role focuses on managing collections for key accounts, building relationships, analyzing data to resolve payment issues, and ensuring effective communication with customers.

EnergyIndustrialLogistics

Responsibilities

Collections focus will be on named managed/national MRC Global accounts, focusing on root cause issues causing accounts to be delinquent in payment to MRC Global

Build, maintain, and grow relationships both internally and externally to strengthen the business relationship MRC Global has with these key accounts, which includes traveling to customer sites on an annual basis

Using large data sets to analyze, interpret, and come up with solutions to complex issues that exist between MRC Global and key accounts

Using periodic aging data as a guide, research issues that may be contributing to root cause problems in the collection of amounts outstanding

Gain an understanding of customers’ accounting systems and procedures to modify the transfer of data to meet customers’ payables requirements

Using a weekly priority collection list, monthly aging, and follow-up comments, make collection calls to those managed account customers who are delinquent

Arrange and follow-up payment schedules, or work with customers and branches to resolve issues preventing payment

Review daily payment discrepancy notices, forwarding to the customer or service center as appropriate

Work with the customer and/or service center for a solution through clearing of discrepancies from customers’ accounts using interpersonal communication and research of transactions through SIMS and other MRC systems

Focus on resolving issues for managed accounts

Take reasonable care for the safety and health of yourself and others, and report workplace hazards, injuries, or illnesses immediately

Other departmental duties or projects as assigned

Qualification

Data analysisExcelCustomer serviceBilling proceduresCollection techniquesLogical reasoningBusiness math skillsOrganizational skillsInterpersonal skills

Required

High school diploma or a GED (general education degree) with three to five years' work experience

Strong logical reasoning skills

Ability to travel as needed to customer sites to work in tandem to resolve issues

Ability to contribute to the quality process by learning new procedures and functions within the department as needed

Good business math skills to accurately understand and process customer account status

Excellent knowledge of MS Office, with excellent skills in Excel, and the ability to learn SIMS and other web-based applications

Ability to establish a good rapport with customers, service center employees, department personnel, and other corporate employees using written correspondence, proper phone etiquette, and other effective interpersonal skills

Strong organizational and prioritizing skills, customer service skills

Proven experience as an AR Resolutions Specialist or similar role

Ability to pinpoint on root cause problems and resolve problems in a timely manner

Knowledge of billing procedures and collection techniques