University of Miami · 12 hours ago
Supervisor, Help Desk
Coral Gables, FL
Full-time
Onsite
Mid Level
3+ years expThe University of Miami is seeking a Supervisor for their Help Desk to oversee technical and computer operations staff. This role involves coordinating and monitoring staff performance, as well as implementing new methods and procedures to enhance support for the University community.
Higher Education
Responsibilities
Provides supervision to the technical staff as well as the computer operations staff supporting the University community
Coordinate, leads, and monitors the performance of the technical specialists and support staff
Modifying or devising new methods, techniques and procedures
Knowledge of troubleshooting, configuring, deploying Apple Devices: iPads, Mac products, etc
Knowledge of troubleshooting, configuring, deploying Windows Based Computers
Knowledge of common network troubleshooting practices
Ability to communicate with senior staff and faculty and exercise judgement when to escalate issues to MHBS IT department leadership
Ability and willingness to learn new technologies & processes and recommend with sound reasoning changes or updates in processes
Ability to work nights or weekends if needed
Ability to work a 4/10 schedule (4 day a week / ten hour a day)
Skill in completing assignments accurately and with attention to detail
Ability to analyze, organize and prioritize work under pressure while meeting deadlines
Ability to process and handle confidential information with discretion
Ability to work independently and/or in a collaborative environment
Ability to direct, manage, implement, and evaluate department operations
Ability to establish department goals and objectives that support the strategic plan
Ability to lead, motivate, develop and train others
Ability to effectively plan, delegate and/or supervise the work of others
Qualification
Required
Associate's degree in relevant field
3-5 years of experience
Knowledge of troubleshooting, configuring, deploying Apple Devices: iPads, Mac products, etc
Knowledge of troubleshooting, configuring, deploying Windows Based Computers
Knowledge of common network troubleshooting practices
Ability to communicate with senior staff and faculty and exercise judgement when to escalate issues to MHBS IT department leadership
Ability and willingness to learn new technologies & processes and recommend with sound reasoning changes or updates in processes
Ability to work nights or weekends if needed
Ability to work a 4/10 schedule (4 day a week / ten hour a day)
Skill in completing assignments accurately and with attention to detail
Ability to analyze, organize and prioritize work under pressure while meeting deadlines
Ability to process and handle confidential information with discretion
Ability to work independently and/or in a collaborative environment
Ability to direct, manage, implement, and evaluate department operations
Ability to establish department goals and objectives that support the strategic plan
Ability to lead, motivate, develop and train others
Ability to effectively plan, delegate and/or supervise the work of others
Preferred
Bachelors' degree
A+, Network+, and/or Security+
Company
University of Miami
At UM you'll join a diverse and energized academic community.
5001-10000 employees
H1B Sponsorship
University of Miami has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (137)
2024 (153)
2023 (150)
2022 (122)
2021 (95)
2020 (114)
Funding
Current Stage
Late StageLeadership Team
Albertie Regalado
'Canes Science Bowl — Co-Founder and Co-President
Mark McPheron, FALU, CLU, FLMI
Co-Founder and Past President, and current member, University of Miami Cincinnati 'Canes Community
Recent News
Seattle TechFlash
2023-11-22
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