This job has closed.

VONS · 13 hours ago

District Customer Service Mgr

Las Vegas, NV

Full-time

Hybrid

Senior Level

5+ years exp

VONS is seeking a District Customer Service Manager to provide positive leadership and instruction in customer service and operations. The role involves overseeing customer service initiatives, mentoring store managers, and ensuring compliance with company policies while achieving budget goals.

Food Processing

Responsibilities

Leads and manages total store Customer Service for their assigned districts

Promotes legendary service culture with Division Staff and store employees

Direct and monitor store service performance utilizing measurement tools such as Customer CSAT, service shops, etc

Create a Customer Service culture and environment

Provide coaching and training to improve store Customer Service performance

Create clear objectives with commitments and accountability

Direct special service operations events, such as Service Challenge, area meetings, Store of the Year, etc

Communicates Customer expectations and opportunities

Create Division plan and metrics to exceed customer expectations

Measure district performance against plan and metrics

Provides the communication interface between Store and the Division

Participates in Division, Area and store meetings. Provides verbal and written communication to division and store personnel

Plan and facilitate the ongoing development of Service Operations Managers, Retail Integrity Managers, Trainees, Service Assistants and Scan Coordinators

Implement and measure the Company’s Values through team building, solid training programs and communication across all departments

Uphold the adherence to company policies and procedures

Cash management, Retail Integrity, State and Federal regulations

Partner with Loss Prevention to address and resolve operational violations and investigations

Partner with the Installation Services Teams to coordinate the installation of store systems equipment within the Division

Qualification

Retail operations experienceCustomer service managementFront-end systems knowledgeTeam building skillsVerbalPC skillsWritten communicationAnalytical ability

Required

College degree or equivalent work experience

5+ years' experience in retail operations

Experience as a Store Director or Assistant Store Director with working knowledge of Front End systems helpful

Possess a thorough knowledge of front-end work methods, fund handling and scanning procedures

Must have a good understanding of Company scanning and price maintenance support application systems and practices

Previous experience in retail store operations with a strong background in scan coordination procedures and methods, preferably with a Retail Scanning Company

Must have complete knowledge of front-end company policy and procedures

Understand the completion of store bookkeeping duties

Must have the ability to work with and through others to achieve results

Must work effectively in a team environment

Team and relationship building skills are required

Demonstrated excellent verbal and written communication skills to interface with personnel at all levels effectively

Must be able to communicate concepts, procedures, and systems needed clearly

Must have PC skills and desktop application (Word, Excel, PowerPoint) knowledge

Requires analytical ability

Division-wide travel, up to 70%

Must have own transportation and be available for overnight travel