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Envision Radiology · 8 hours ago

Patient Service Representative

Arlington, TX

Full-time

Onsite

Entry Level

$17.70/hr - $21.30/hr

1+ years exp

Envision Radiology is a healthcare company focused on providing exceptional patient care. The Patient Service Representative (PSR) is responsible for delivering outstanding service to patients, managing administrative tasks, and ensuring a seamless experience during their visits.

Health CareHospitalMedical

Responsibilities

Answers inbound calls to the Center

Provides a friendly and warm greeting to all patients and/or providers

Checks scheduled patients in/out and ensures proper documentation is received from patient

Collects co-pays, co-insurance, and deductible if necessary

Listens and resolves patient, provider, and any customer complaints. Communicates to PSR Lead and/or Area Manager as needed

Ensures accurate data entry for patient registration

Assists with medical records as needed

Ensures all queues are processed in a timely and efficient manner while adhering to all process & compliance requirements

Manages eRIS Center workflow, including daily schedule, billing complete, priors grid, delinquent exams, waitlist, report delivery queues, and collection of TOS

Stays abreast of known carrier related issues and is able to identify carrier specific concerns, (i.e. out of network, specific plan limitations, etc.)

Monitors schedule and ensures all data, attachments, history, etc. have been done before exam is completed

Facilitates no-show appointments (calling patients, cancelling, rescheduling)

Reschedules and cancels appointments as needed/directed (receives incoming/outgoing calls to patients)

Monitors waiting room to avoid extended wait time and to assists patients as needed

Requests orders and processes new/same-day requests

Requests all patients complete a satisfaction survey after their exam

Other duties as assigned