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Lumens · 2 weeks ago

Customer Experience Representative

Sacramento, CA, US

Full-time

Onsite

New Grad, Entry Level

$20/hr - $20/hr

Lumens is North America’s premier destination for design aficionados, and they are seeking a Customer Experience Representative to support customers throughout their order journey. The role involves assisting with order questions, shipping updates, and product details while ensuring a seamless experience for customers across various communication channels.

E-CommerceRetail

Responsibilities

Respond to customer inquiries via phone, chat, and email with professionalism, empathy, and efficiency

Assist with placing, tracking, modifying, and canceling orders while providing clear updates on shipping and delivery

Address concerns, questions, and escalations calmly and confidently, partnering with internal teams when needed

Learn our products inside and out to confidently guide customers and suggest complementary items when appropriate

Accurately log customer interactions and preferences in our CRM to support personalized service and long-term loyalty

Communicate with a tone that reflects our brand’s quality, professionalism, and attention to detail in every interaction

Assist in other duties and projects as needed

Qualification

Customer service experienceCommunication skillsProblem-solving skillsAttention to detailWillingness to learnMulti-taskingTeam collaborationFlexibility

Required

Experience in customer service (retail, hospitality, luxury, or call center experience is a plus—but not required)

Strong communication skills, both written and verbal

Comfort working across phone, chat, and email

Attention to detail and pride in delivering accurate, high-quality work

Problem-solving skills and the ability to stay composed in fast-paced situations

Willingness to learn product details and systems quickly

Ability to manage multiple tasks and work collaboratively with a team

Flexibility to support business needs during peak times

Benefits

Access to health benefits

401k

3 weeks annual paid time off

Company

Lumens

Lumens is a digital-first design retailer that curates the best furniture, decor, and lighting globally—from iconic European brands to niche artisan creators.

Founded in 2004