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Communication Federal Credit Union · 15 hours ago

Resolution Specialist

Oklahoma City,OK,US

Full-time

Onsite

Entry Level

1+ years exp

Communication Federal Credit Union is one of the most stable and best performing financial institutions in the country, recognized for its exceptional member experiences. The Resolution Specialist connects with borrowers regarding delinquent accounts to secure payments and minimize loan losses through various recovery methods.

Commercial LendingFinanceFinancial ServicesLendingNon Profit

Responsibilities

Locate and notify members with semi-delinquent accounts, arrange payments and promises to pay. Communicate with members by phone, mail or online via email

Identify problematic accounts and upon approval, proceed with corrective action. If collateral repossession needed, work with repossession agent and leadership for disposition

Work dedicated queue (call quota of 25 calls/hour) to completion

Assist members with insurance claim questions regarding payoffs, gap and warranties; refinance of deficient balances, assist with CPI (Collateral Protection Insurance) questions

Qualification

Collection regulations knowledgeProfessional communication skillsMathematical skillsAttention to detailTime managementOrganizational skills

Required

Professional written and oral communication skills; able to convey information effectively

Knowledge of collection regulations with ability to read and interpret loan and legal documents

Intermediate mathematical requirements required, (percentages, fractions, etc.)

Strong attention to detail and accuracy is a must

Excellent time management and organization skills; ability to adapt to workflow changes, manage competing demands successfully

Minimum 1-2 years' experience with financial institution for credit, collections or lending

High School Diploma or G.E.D

Any combination of education, training and experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job required