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Family Farm & Home · 12 hours ago

Team Member-Big Rapids

1250 Perry Ave, Big Rapids, MI 49307, USA

Full-time

Onsite

New Grad, Entry Level

Family Farm and Home is a family owned and operated company based out of Michigan. They are seeking a Team Member to provide exceptional customer service and maintain store appearance, including stocking products and operating the cash register.

E-CommerceHome and GardenRetail

Responsibilities

Promote Family Farm and Home mission statement and family values

Executes daily operational goals and priorities assigned by store management

Utilize Farm Hand to receive communication and tasks from corporate office and store management

Greets customers as they enter/exit the store. Interacts with store customers in a pleasant and positive manner

Solicits customers to sign up for Family Farm and Home Programs, i.e. Loyalty program, Extended Warranties, Add-on Initiative, Financing and Item of the Month

Answers phone calls in a professional manner. Approach and assist customers in store, on Family Farm and Home supported internet sites, as well as, processing special orders

Utilize POS to checkout customers and follow all cash handling processes and procedures

Utilizes On the Go to complete POG’s and Mass layouts in the correct locations per the store layout

Utilizes Harvester to complete online customer orders

Understand, support, and solicit customers to use financing options and utilize current financing websites to complete customer credit inquiries

Assists in setting promotional signage, price changes, clearance prices, and any other instore signage as directed by store management or company official

Assists in freight, recovery and out of stock processes

Responsible for achieving passing scores on corporate store audits, assessments, store walks

Maintain awareness of in store safety issues and shoplifting activities. Communicates all potential issues to the store management team

Upholds and supports all company Loss Prevention measures

Operate a forklift and/or pallet jack safely and efficiently (Only 18 years old and above)

Assists in building/assembling store displays, products, and fixtures

Maintain cleanliness of the sales floor, receiving, cash office and register area, as well as restrooms and break room

Upholds merchandising, store cleanliness and safety standards

Assists in the completion of Daily Operational standards checklist

Contributes to a positive working environment for all team members

All other duties as assigned by store management or company officials