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Floor Coverings International · 1 week ago

Project Coordinator / Office Manager

Lake Ridge, VA 22192

Full-time

Hybrid

Mid Level

$22/hr - $25/hr

3+ years exp

Floor Coverings International is the #1 mobile flooring company in North America, seeking a Project Coordinator / Office Manager to support the growth and expansion of the Northern VA franchise. The role involves customer management, production operations, marketing support, and financial tracking to ensure effective project execution and client satisfaction.

Home Decor

Responsibilities

Develop trust with customers by living our Core Values all day and every day

Creating raving fans by providing extra mile service

Lead management: daily followup and convert leads to appointments by scheduling appointments for the design associate

Follow up on open proposals as needed

Keep office organized and presentable

Resolve customer conflicts

Meet with sales staff daily to discuss recent sales and review customer expectations and product orders

Order all products needed for jobs accurately and follow up on delivery

Schedule the job to meet the schedule of customer and installers

Communicate with installers and customers on start dates and times

Update the customer with ongoing details of installation and job progress

Discuss and obtain written permission for any changes in contracted work

Confirm scope of work and compensation with installers prior to start of job

Update Salesforce/production board daily with status of job and upcoming schedule

Ensure customers feel cared for by having pride in what you do - providing extra mile service by going above and beyond expectations

Strengthen emotional connections with customers and the community by engaging in the community and making it fun!

Support and participate in home shows

Assist in development, management & delivery of local marketing tactics

Support and implement LinkedIn content and postings and local marketing efforts as needed

As a job is landed and produced, complete the job costing form with the pertinent details

Accurately update QuickBooks/Bill.com daily for all income and expenses

Track, prepare and manage timely payment of business-related expenses

Attend daily stand-ups / weekly meetings with Franchise Owner

Work weekly and monthly to meet operation and business goals (Google reviews, client followup)

Be available to attend trainings in industry, product and operations as agreed to

Make decisions and act in accordance with Floor Coverings Internationals core values and mission

Qualification

Customer serviceSalesforceQuickBooksProject managementTechnology savvyCommunication skillsOrganizational skillsHome improvement experienceDetail orientedIndependent work