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University of Miami · 11 hours ago

Clinical Program Coordinator - Full Time - LASIK Vision Center- BPEI Miami, FL

Miami, FL

Full-time

Onsite

Entry, Mid Level

2+ years exp

The University of Miami, Bascom Palmer Eye Institute, is seeking a Clinical Program Coordinator for the LASIK Vision Center. The role involves developing and overseeing health promotion programs, managing daily activities, and ensuring financial performance aligns with departmental goals.

Higher Education

H1B Sponsor Likely

Responsibilities

Evaluates program effectiveness, analyzes results, and recommends appropriate action

Coordinates program activities with other program, department or staff activities, ensuring optimum efficiency

Trains, develops, and empowers staff to effectively perform their jobs

Acts as a main point of contact for project funders, advisors, speakers, and participants, and recruits program participants, members, and volunteers

Develops cooperative relationships with patients and families by projecting a positive image and creating a professional atmosphere

Develops program communications and promotional literature for distribution, including newsletters, brochures, and flyers

Prepares periodic reports, financial statements, and records for management or outside agencies

Maintains patient confidentiality as well as the confidentiality of hospital business information

Oversees the maintenance of established supply levels in unit and supply rooms

Adheres to University and unit-level policies and procedures and safeguards University assets

Interacts with patients in person, over the phone, and email correspondence in a professional and timely manner including prompt and effective answering of phone calls, online inquiries, and email communication with the ability to answer all relevant questions clearly and concisely

Greets, welcomes, and assists all patients using exemplary customer service

Assists with patient check in and check out processes

Accompany and guide all evaluation, surgical and follow up patients as they move throughout the hospital

Work closely with refractive technicians, Optometrists, and Ophthalmologist to monitor clinic flow and patient throughput

Able to speak knowledgably regarding vision issues such as nearsightedness, farsightedness, and presbyopia while educating patients on vision correction options

Collaborates with Supervisor to monitor and manage surgical schedule to optimize clinic productivity and capacity

Assist Physicians by providing counseling and education to patients and scheduling procedures such as crosslinking, biopsies, corneal scrapings, Intraocular contact lenses, premium cataracts, and refractive procedures such as LASIK and PRK

Provide information regarding procedural risks and benefits, while managing patient expectations, financial costs, payment options

Delivering on the best possible customer service during and after patient procedures including but not limited to thank you calls to scheduled patients, follow up calls post-surgery, and written thank you cards

Responsible for patient retention including recapture calls to non-booked patients

Complete all pre-surgical administrative tasks such as ensuring prescriptions are signed, proper consents are pulled and labeled, and surgical packets are made

Handle and collect all payments prior to procedures

Collaborates regularly with other departments to ensure the highest level of patient care and experience including but not limited to: Central Insurance Verification team to process all insurance pre-authorizations prior to patients’ procedures

Qualification

Program coordinationPatient communicationBudget planningCustomer serviceInterpersonal skillsStress managementInstruction followingWritten communication

Required

Bachelor's degree in relevant field

Minimum 2 Years Of Relevant Experience

Ability to communicate effectively in both oral and written form

Ability to handle difficult and stressful situations with professional composure

Ability to maintain effective interpersonal relationships

Ability to understand and follow instructions

Benefits

Medical

Dental

Tuition remission

And more

Company

University of Miami

Glassdoor3.9

At UM you'll join a diverse and energized academic community.

Founded in 1925

Coral Gables, fl, US

5001-10000 employees

http://miami.edu

H1B Sponsorship

University of Miami has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (137)

2024 (153)

2023 (150)

2022 (122)

2021 (95)

2020 (114)