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Stamford Health · 7 hours ago

Pre-Service Representative-A

1 Hospital Plaza, Stamford, CT, 06904, US

Full-time

Onsite

Entry Level

2+ years exp

Stamford Health is seeking a Pre-Service Representative-A to support the Revenue Cycle/Finance Department. The role involves performing pre-registration procedures and ensuring accurate financial and demographic information is communicated to patients prior to services being rendered.

Health CareHospitalityNon Profit

H1B Sponsor Likely

Responsibilities

Performs and processes accurate pre-registration procedures to meet the needs of the Revenue Cycle/Finance Department in order to ensure expeditious and accurate payments on patient accounts, meeting productivity standards established by Leadership

Meets or exceeds audit accuracy standard goal determined by Front End Revenue Cycle Leadership. Ensures integrity of patient accounts, entering accurate data, and documenting all attempts made to collect and/or obtain missing documentation

Prior to services being rendered, verifies required financial and demographic information by phone interview in a professional manner, demonstrating a regard for dignity of all patients and family members. Ensures all financial obligations are communicated to patients clearly, are updated on the account, and are detailed to ensure expeditious processing of patient accounts at time of visit

Appropriately collects and/or sets payment arrangements with patients or their representative, scheduling payments on deposits due, which may include screening of patients for enrollment in available credit option programs. Documents all attempts for collections, using approved verbiage, timely and consistently. Proactively seeks assistance to improve collections

Notifies patients of pending authorization or ABN requirements based on notation from Financial Clearance team according to service guidelines that must be satisfied before proceeding with services. Instructs patient on process to reschedule services when necessary to satisfy advanced the organization’s Financial Clearance policy

In working patient accounts for payment arrangement, contacts physicians or their staff, schedulers, Front End Revenue Cycle Operations staff, and clinical service area where appropriate, notifying payment arrangement is not obtained for high-dollar services per Financial Clearance policy by department deadline, advising of visit cancellation, reschedule, or to obtain life or limb / urgent / emergent order from physician allowing patient to proceed. Contacts patient to notify when visit is rescheduled

Maintains strong working knowledge of patient contact methodology and technology resources available (e.g., outbound phone, dialer system, text, email, portals, mobile, etc.). Makes productive use of “after call time” by completing accounts as defined by Leadership and standards of overall time and pause time under defined standard of dialer system reporting tool

Expedites close of patient calls within time frame goal established by department Leadership, completing all data entry verification of information and collections during patient call

Maintains a current and thorough knowledge of utilizing online and system tools available, working from manual reports during system downtime. Maintains sign-on access to online tools to provide consistent service to patients, clinical partners, and Front End Revenue Cycle Operations team members. Assists with team reports and projects to maintain team and individual productivity standards and goals

Adheres to HIPAA regulations by verifying pertinent information to determine caller authorization level receiving information on account

Qualification

Customer ServiceHealthcare ExperienceCommunication SkillsConfidentialitySelf-motivatorQuick Thinker

Required

Ability to use discretion when discussing personnel/patient related issues that are confidential in nature

Responsive to ever-changing matrix of hospital needs and acts accordingly

Self-motivator, quick thinker

Capable of communicating professionally and effectively in English, both verbally and in writing

Two years of college or 2 years prior equivalent experience in a Customer Service-related role (registration, finance, collections, customer service, medical office, or contract management) in a health care setting

Company

Stamford Health

Stamford Health is a not-for-profit healthcare organization.

Founded in 1896

Stamford, Connecticut, USA

1001-5000 employees

https://www.stamfordhealth.org/

H1B Sponsorship

Stamford Health has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (3)

2022 (2)

2021 (6)

2020 (3)