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Rollins, Inc. · 14 hours ago

Customer Service Specialist

Kent, WA

Full-time

Onsite

New Grad, Entry Level

$20/hr - $22/hr

Rollins, Inc. is a global residential and business service provider specializing in pest management. The Customer Service Specialist position involves ensuring customer satisfaction by scheduling service appointments, addressing customer concerns, and maintaining accurate records in a fast-paced environment.

CommercialConsumerHome ServicesService Industry

Responsibilities

Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments

Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules—don’t worry, we will train you!

Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate

Use your sharp listening skills and probing questions to identify the customer’s concern and evaluate their needs

Monitor, update and maintain customer database with accurate customer information including call details, disposition of calls, payments, and other results

Reschedule unserviced accounts within 24 hours

Participate in quality assurance processes, programs and initiatives

Safeguards customer’s privacy and other proprietary information