Apply on Employer Site

American Arbitration Association · 7 hours ago

Customer Service Representative

New York, NY

Full-time

Hybrid

Entry, Mid Level

$51K/yr - $54K/yr

2+ years exp

The American Arbitration Association is a well-regarded nonprofit organization that values diversity and inclusion. The Customer Service Representative role involves serving as an intermediary between clients and staff, addressing inquiries about AAA's services, and ensuring effective communication across the organization.

Association

Comp. & Benefits

Responsibilities

Promptly answers and responds to incoming general inquiry calls and emails relating to AAA's various service offerings

Provides general information on AAA rules/procedures; understands content of the rules and can evaluate their application to different cases

Assists clients with creating AAA Webfile accounts by sending registration codes from PRISM

Ensures confidentiality of case information and case records; adheres to the AAA's information security and data privacy policies, procedures, and practices

Communicates effectively with multiple levels of employees across the organization, as well as externally with clients

Monitors and prioritizes incoming voicemails/emails, exercises sound judgment and refers elevated/sensitive matters to the appropriate executive for handling

Regularly reviews AAA's Rules, Procedures and Website to keep abreast of all updates and new service offerings

Promotes the use of mediation as an effective way for parties to resolve disputes

Utilizes operating system and proprietary programs to maintain the integrity of electronic files and records

Demonstrates regular, reliable, predictable job attendance

Attends on-site and in-person meetings and training sessions