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TDO Software · 1 week ago

Practice Development Associate

United States

Full-time

Hybrid

Mid Level

3+ years exp

Valsoft Corporation is a leader in acquiring and developing vertical market software companies. TDO Software, part of Valsoft, is seeking a Customer Account Manager to nurture client satisfaction and identify growth opportunities while serving as the primary liaison between clients and the support team.

ComputerSoftware

Responsibilities

Serve as the primary point of contact and advocate for existing TDO clients

Build and maintain strong, long-term customer relationships across multiple accounts

Identify upselling and cross-selling opportunities to expand revenue within the customer base

Collaborate with Marketing to drive customer engagement and develop future KOLs (Key Opinion Leaders)

Segment customers and assess satisfaction to identify improvement areas

Regularly engage with clients through scheduled check-ins and proactive outreach

Identify trends and insights across the customer base to inform strategy and improve overall satisfaction

Support marketing and sales initiatives by identifying new business opportunities

Contribute to the development of Standard Operating Procedures (SOPs) for the Account Management team

Manage and remind SaaS users about conversions to professional versions

Attend industry trade shows, user meetings, and endodontic conferences to promote TDO Software

Document detailed records of client interactions and maintain data through an online ticketing system

Collaborate with cross-functional teams to ensure customer success and positive outcomes

Drive overall customer satisfaction and contribute to improving Net Promoter Scores (NPS)

Perform other duties as assigned by leadership

Qualification

Dental industry experienceEndodontics knowledgeCustomer relationship managementSaaS account managementMicrosoft Office SuiteCommunication skillsProblem-solving abilitiesOrganizational skillsTime management skills