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Zero Networks · 2 weeks ago

Customer Engineer-Strategic

United States

Full-time

Remote

Senior Level

5+ years exp

Zero Networks is seeking a highly skilled and motivated Customer Engineer to join their team. The role focuses on providing technical expertise and support to customers, ensuring satisfaction, and driving revenue growth through collaboration with the sales team.

Cyber SecurityData Center AutomationInformation TechnologyNetwork Security

Responsibilities

Collaborate with the sales team to identify and qualify potential customers, and actively participate in the sales process from discovery to closing deals

Conduct product demonstrations and deliver compelling presentations that effectively showcase our products or services' features, benefits, and value propositions

Understand customer requirements and business challenges, and develop innovative solutions tailored to their specific needs

Provide technical expertise and guidance to customers, addressing their questions, concerns, and objections during the pre-sales phase

Prepare and deliver technical proposals, solution designs, and product specifications that meet customer requirements and align with industry best practices

Collaborate with the product development and engineering teams to provide feedback on product enhancements, identify opportunities for improvement, and stay updated on the latest product releases and updates

Conduct proof-of-concept (POC) activities to demonstrate the feasibility and effectiveness of our solutions, ensuring customer satisfaction and building trust

Stay current with industry trends, emerging technologies, and competitive landscape to effectively position our products or services against competitors

Attend industry events, conferences, and trade shows to represent the company and actively engage with potential customers

Qualification

Customer EngineeringPre-sales EngineeringInformation SecurityTechnical SalesProblem-solvingAnalytical SkillsCommunication SkillsRelationship BuildingPresentation Skills

Required

Bachelor's degree in a relevant technical field (e.g., Computer Science, Engineering) or equivalent practical experience

5+ years of relevant work experience (Network/Security/Pre Sales Engineering) - must

Strong technical background with Proven experience as Customer Engineer or in a pre-sales / technical sales role, preferably in the information security industry

Excellent communication and presentation skills, with the ability to articulate complex technical concepts to diverse audiences

Demonstrated ability to build rapport and establish relationships with customers, understanding their needs and providing tailored solutions

Strong problem-solving and analytical skills, with the ability to think critically and develop innovative solutions

Ability to work independently and manage multiple priorities in a fast-paced, dynamic environment

Willingness to travel to customer sites and industry events as needed